Jihye Im
Melbourne
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Cafe Staff
Daunt
06.2017 - 08.2017
- Managed over 70 customers per shift.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Operated espresso machines and commercial coffee brewers to create beverages.
Cafe Staff
Paris Baguette
03.2013 - 06.2016
- Managed over 150 customers per shift. (Elderly customers were 60% of Total customers.)
- Worked at Busiest Cafe in town.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Observed customer purchases in line and differentiated between standard portions.
Education
Bachelor of Science - Biomedical Engineering
Inje University
Gimhae, South Korea02.2017
Skills
- Menu Preparation
- Efficient Service
- Customer Satisfaction
- Table Setting Knowledge
- Conflict Mediation
- Sales Expertise
- Adaptive and Creative
- Retail Management
- Product Display
- POS System Operations
- Customer Needs Assessments
- Utensils and Equipment
- Opening and Closing Coordination
- Billing and Payment Processing
- Menu Memorization
- Suggestive Selling
Accomplishments
- Won SPC Happy Scholarship in 2015 from SPC Group.
- Support details: 50% of college tuition for the first semester of 2016
- Eligibility for application :Part-time college student working at a direct franchise store, Work experience of 3 months or more than 180 hours (12 hours worked at the time of receiving scholarship)
Languages
Korean
Native language
English
Advanced
C1
Timeline
Cafe Staff
Daunt
06.2017 - 08.2017
Cafe Staff
Paris Baguette
03.2013 - 06.2016
Bachelor of Science - Biomedical Engineering
Inje University
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