Jihye Yoon
Busan
Summary
Adept at complex problem-solving and customer relationship building, I significantly enhanced client satisfaction and exceeded sales quotas at Sungwoo Hitech Co., Ltd. My strategic sales plans and effective time management skills, coupled with a knack for fostering trust-based relationships, propelled repeat business and streamlined project execution.
Overview
9
9
years of professional experience
Work History
Sales Representative
Sungwoo Hitech Co., Ltd.
02.2019 - Current
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Coordinated seamlessly between our North American subsidiaries and headquarters during RFQ processes, ensuring accurate and timely communication.
- Organized and participated in top management meetings with North American and German OEMs, contributing to strategic business decisions.
- Managed the classification of technical drawings and the creation of BOMs, enabling streamlined project execution.
- Analyzed SORs, facilitated technical feedback with engineering teams, and hosted conference calls to address critical project requirements.
- Led technical meetings to present production methods and layouts while addressing commercial issues.
- Supervised quotation schedules, ensuring alignment with client expectations and internal deadlines.
Project Manager
Sungwoo Hitech Co., Ltd
11.2015 - Current
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Analyzed customer specifications (SOR) and initiated cross-functional team (CFT) workflows to meet project goals.
- Structured project CFTs, led kick-off meetings, and oversaw schedules, budgets, and design change negotiations.
- Supported progress checks for client development, including site visits to domestic manufacturing facilities.
- Facilitated communication between clients and internal teams, ensuring clear alignment and resolution of issues.
- Managed material planning for events, secured quality approvals, and ensured timely deliveries.
- Oversaw the commissioning and handover of production equipment, including tooling, assembly lines, and inspection fixtures
Education
Bachelor - German Literature And Language (Major)
Pusan National University
Busan, Republic Of Korea02-2016
Bachelor - Economics (Minor)
Pusan National University
Busan, Republic Of Korea02-2016
Skills
- Customer relations
- Complex Problem-solving
- Time management
- Customer relationship building
- Sales strategy development
Timeline
Sales Representative
Sungwoo Hitech Co., Ltd.
02.2019 - Current
Project Manager
Sungwoo Hitech Co., Ltd
11.2015 - Current
Bachelor - German Literature And Language (Major)
Pusan National University
Bachelor - Economics (Minor)
Pusan National University
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