Jihyun Kim

Fulfillment, Delay & Risk Management Operations & Process Improvement

• Managed multiple overlapping projects with high risk of schedule delays and task omissions across internal teams
• Monitored fulfillment progress and intermediate milestones, assigned responsibilities to board members, and continuously tracked execution status
• Prevented critical delays and omissions by proactively adjusting task sequencing and resource allocation
• Faced fragmented information management and inconsistent execution across teams
• Built and maintained centralized Notion databases and operational guidelines to standardize workflows and improve execution visibility
• Reduced information loss, improved handover efficiency, and increased overall operational stability

• Supported weekly academic sessions are delivered under short preparation cycles, requiring a fast turnaround of research and materials.
• Conducted topic research, developed presentation materials, and organized documentation while coordinating schedules and task assignments across team members.
• Achieved top rankings in over 70% of competitive sessions, and was selected as team lead for the following semester based on performance.

• Participated in an industry collaboration project aimed at activating a flagship store scheduled to open in Nov 2025
• Led the team in developing customer programs and journey maps, researching the local neighborhood and brand heritage to design concepts aligned with the flagship store’s identity
• Delivered program proposals adopted into the opening plan and aligned with the store’s target customer experience, supporting a successful launch

• I took part in a first-time merchandise production and sales initiative, requiring inventory and sales planning with limited historical data.
• Led end-to-end merchandise planning and sales execution, overseeing demand forecasting, pricing, and sales timelines; generated approximately KRW 2.5 million in revenue.
• Applied a pre-order–based demand forecasting approach that minimized inventory risk, achieved over 40% higher margins than online vendors, and generated additional post-sale demand.