Jinnie Choi
Always Smiling, No Matter The Situation.
Republic Of Korea,11
Summary
Proven F&B Reservationist at Four Seasons Hotel, adept in enhancing guest experiences through warmest service and effective communication.
Skilled in multitasking and building rapport, successfully enrolling guests in dining programs and handling gift card sales.
Demonstrates strong verbal skills ensuring smooth reservations and customer satisfaction.
Overview
2
2
years of professional experience
Work History
F&B Reservationist
Four Seasons Hotel
08.2023 - Current
- Communicated with guests via email, phone, chat with friendly and polite etiquette to provide detailed information.
- Modified reservations and shared it with restaurants, solving the problems while handling the reservation.
- Updated VIP guest profiles to ensure recognition and highlighted guest inquiries to the F&B team members.
- Studied all the outlet's promotion information updated every month.
- Offered the dining membership program and successfully enrolling guests as members of Four Seasons.
- Handled the on-site sales of Gift Cards and restaurant Vouchers.
Front of House Server
Teatro Restaurant
02.2023 - 07.2023
- Greeted customer with warm smile, guiding them to the reserved table.
- Placed an order accurately including all the special requests.
- Answered the customer's inquires, upselling promotional menu and desserts and drinks.
- Put through orders and changed table settings properly for smooth dinning experience.
- Maintained the venue always looks clean and tidy.
Education
Bachelor of Arts - Sociology
Ducksung Women's University, South Korea
Seoul 04.2001 -
Skills
Strong verbal and written communication skills
OPIc (Intermediate HIGH)
It is a Oral Proficiency Interview conducted by a trained examiner.
Intermediate High Level is a proficiency level where a speaker can handle a wide variety of communicative tasks.
Timeline
F&B Reservationist
Four Seasons Hotel
08.2023 - Current
Front of House Server
Teatro Restaurant
02.2023 - 07.2023
Bachelor of Arts - Sociology
Ducksung Women's University, South Korea
04.2001 -
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