Jinwoo Hong
Seoul
Summary
Driven by a passion for enhancing customer engagement, excelled at KOREC, and spearheaded strategies that boosted event participation by 20%. My expertise in Microsoft Excel and active listening played a pivotal role. At LG CNS, I improved recruiting processes and employee retention, showcasing my ability to manage and analyze data effectively.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Sales and Customer Engagement Specialist
KOREC
09.2023 - Current
- Led efforts to increase customer engagement and participation in job placement events by developing targeted strategies based on user analysis.
- Implemented personalized follow-up calls and tailored event recommendations, resulting in a 20% increase in event participation and improved user satisfaction.
- Exceeded initial engagement targets by 20%, contributing to the overall success of the company's job placement initiatives.
HR Intern
Lg Cns
12.2022 - 03.2023
- Coordinated scheduling of interviews between candidates and hiring managers, ensuring a smooth recruiting process for all parties involved.
- Supported HR team by managing onboarding materials, improving employee retention rates.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
Education
BBA - Business Administration
Sungkyunkwan University
Jongno-gu, Seoul, Republic Of Korea 03.2018 - 02.2025
Skills
Microsoft Excel
Active Listening
Live chat support
Customer Service
Customer Relations
Data Collection
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Korean
Native language
English
Advanced
C1
Certification
ADsP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ADsP
03-2024
Sales and Customer Engagement Specialist
KOREC
09.2023 - Current
HR Intern
Lg Cns
12.2022 - 03.2023
BBA - Business Administration
Sungkyunkwan University
03.2018 - 02.2025