Motivated business professional bringing Number years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Jocelyn Vicente
Business Owner
Seo-gu,27
Summary
Overview
14
years of professional experience
2
Languages
Work History
Yeppeonnies dental laboratory445 San Rafael St.san Miguel Manila
Business Owner
12.2019 - Current
Job overview
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Established strong customer relationships through excellent communication and attentive service.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Assisted in recruiting, hiring and training of team members.
CitibankOrtigas Manila
Customer Service Sales Representative
08.2017 - 12.2017
Job overview
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Korean NIGHT ClubSouth Korea
Entertainer
10.2013 - 05.2016
Job overview
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Built strong relationships with venue staff members to facilitate smooth event execution from setup to tear-down processes.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Played instruments honoring special musical requests to personalize guest experience.
- Managed stage crew to deliver smooth, successful performances.
- Utilized improvisation techniques to enhance shows.
- Engaged with audiences to create memorable experiences at live performances.
My Phone SupportMalate Manila
Office Staff Assistant
02.2011 - 08.2011
Job overview
- Provided exceptional customer service to clients over phone and email communications, leading to improved client satisfaction ratings.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Monitored security to help maintain equipment, data and information safety.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for the company.
JollybeeMediola Manila
Fast Food Crew Member
01.2010 - 01.2010
Job overview
- Influenced repeat business by delivering exceptional dining experiences that exceeded customer expectations every visit.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Supported management in achieving operational efficiency by completing additional tasks as assigned.
- Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
- Assisted in inventory management, monitoring stock levels, and placing orders as needed to maintain adequate supplies.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Took orders, prepared meals, and collected payments.
- Greeted customers entering restaurant with enthusiasm and warmth and served Number customers.
Education
Victorino Mapa HighschoolSan Miguel Metro Manila
04.2009
University Overview
Skills
Consulted with customers to assess needs and propose optimal solutions
Bilingual
Bilingual
I can speak and understand korean a little bit and i may not a native speaker in english but i do understand english and can communicate with this language as well .
Timeline
Business Owner
Yeppeonnies dental laboratory
12.2019 - Current
Customer Service Sales Representative
Citibank
08.2017 - 12.2017
Entertainer
Korean NIGHT Club
10.2013 - 05.2016
Office Staff Assistant
My Phone Support
02.2011 - 08.2011
Fast Food Crew Member
Jollybee
01.2010 - 01.2010
Victorino Mapa Highschool
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