KAREN JOHANA CORTES ARCILA
Business Associate
Incheon
Summary
Dedicated and passionate International Business professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of post-secondary education
1
1
Language
Work History
Translator and Project Manager
Saytopic Co, Ltd
Incheon
- Replicated flow, style and overall meaning of original texts. Translated the application English to Spanish
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts to develop learning tools.
- Prepared detailed notes per client specifications, assisting in business meetings and proposal presentations.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Customer Service Associate
Avianca “El Dorado
Bogoata
- Developed and actualized customer service initiatives to decrease wait times while managed contingencies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Collaborated with airline management and operation leadership to suggest actionable improvements and corrective action plans.
- Helped large volume of customers every day with highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced process inconsistencies and effectively trained team members while increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Hotel Avia 93 / GHL Style
Bogota
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Trained new personnel regarding company operations, policies and services.
Customer Service Intern
Air France
Bogota
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Volunteer
Incheon International Baptist Church
Incheon
- Taught English to kids of different ages.
- Helped develop monthly schedules and assignments.
Volunteer
LanCul Language and Culture
Busan
- Taught English to students and adults of different ages.
- Supported engaging and fun events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of International Business Economics - International Commerce
Incheon National University
Incheon, SK 08.2020 - Current
Air Operations And Management - Air Operations
Escuela De Capacitacion En Operaciones Aereas,ECOA
Bogota, CO 07.2010 - 08.2012
Skills
Policies and procedures
Improvement initiatives
Operations management
Creative problem solving
Timeline
Bachelor of International Business Economics - International Commerce
Incheon National University
08.2020 - Current
Air Operations And Management - Air Operations
Escuela De Capacitacion En Operaciones Aereas,ECOA
07.2010 - 08.2012
Translator and Project Manager
Saytopic Co, Ltd
Customer Service Associate
Avianca “El Dorado
Customer Service Representative
Hotel Avia 93 / GHL Style
Customer Service Intern
Air France
Volunteer
Incheon International Baptist Church
Volunteer
LanCul Language and Culture