Titi Dexter
Calgary
Summary
Versatile professional with over three years of international experience living in Asia and a robust background in customer service, sales, and travel coordination. Proven ability to build strong customer relationships, handle escalations, and deliver exceptional client experiences across diverse industries and cultures. Passionate about providing top-tier service in fast-paced, dynamic environments to ensure customer comfort and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Travel Consultant
American Express Global Business Travel (Amex GBT)
07.2021 - 11.2021
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Delivered corporate travel solutions, ensuring seamless travel arrangements for clients.
- Managed international booking processes, adhering to travel policies and cost optimization.
- Supported travelers with itinerary adjustments, including complex multi-destination itineraries.
- Maintained high levels of customer satisfaction through prompt issue resolution and proactive communication.
Financial Services Associate
CANADIAN IMPERIAL BANK OF COMMERCE, CIBC
06.2015 - 03.2021
- First contact for client Banking needs including handling escalations
- Monitored daily performance of customer accounts, ensuring all transactions were completed accurately and timely
- Served as primary contact for new account openings and cross-sale of other products and services to clients and prospects
- Provided exceptional customer service by responding promptly to inquiries and resolving complaints in a timely manner
- Explored financial possibilities with customers by identifying issues and finding solutions
- Prepare customized array of products, packages to meet client need prior to FA meeting with high net-worth clients
- Managed a percentage of High net-worth client portfolio
- Process all documentation accurately as required to finalize sales (lending and investments)
- Review files, obtain, complete and process all documentation required to complete or update existing files including due diligence checklist
Customer Service Associate
SHAW CABLE
04.2012 - 08.2014
- Daily interaction with internal and external service providers (Lawyers, Mortgage, Retail Back Office,)
- Co-ordinate the distribution of information regarding new products, economic, market and tax changes
- This position supports the company in serving as a medium for the customer to make changes to accounts which also includes posting work orders, booking appointments for customers, changing customer package and plans as its best suites each individual customer
- Identify and monitor measures to overcome competitive activities within our markets
- Attain and exceed individual and team targets
- Promoted Shaw's products and services through identifying customer needs and/or provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues
- Educated customers in realizing the full benefit of their Shaw products and services
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Built sustainable customer relationships of trust through open and interactive communication
- Followed up with customers to support satisfaction and resolve any issues
- Assisted customers with product selection, order entry, and payment processing
- Handled escalated calls professionally while providing a positive resolution for the caller
- Community walk
- Participant in, - 60 km walk over two days
- City of Calgary youth leadership Training
- Golden Age Club (Serving Lunch to Seniors)
Education
Business Administration - General Management Candidate
MOUNT ROYAL UNIVERSITY
Calgary08-2026
Diploma in software Engineering - undefined
APTECH COLLEGE NG
High School Diploma - undefined
EVA ADELAJA NG
Skills
Problem solving
Information Verification
Adaptability
Customer Satisfaction
Service Quality
Customer Experience
Communication & Interpersonal Skills
Attention to detail
Customer Sales and Upselling
International Travel Coordination
Conflict Resolution and Escalation Management
Multicultural Communication
Certification
TICO
Timeline
TICO
10-2024
Travel Consultant
American Express Global Business Travel (Amex GBT)
07.2021 - 11.2021
Financial Services Associate
CANADIAN IMPERIAL BANK OF COMMERCE, CIBC
06.2015 - 03.2021
Customer Service Associate
SHAW CABLE
04.2012 - 08.2014
Diploma in software Engineering - undefined
APTECH COLLEGE NG
High School Diploma - undefined
EVA ADELAJA NG
Business Administration - General Management Candidate
MOUNT ROYAL UNIVERSITY