Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

JOKYOUNG PARK

Airport Staff Of Airline
Seoul

Summary

Dynamic professional with a proven track record as an Airport Customer Service Agent at JejuAirService, excelling in passenger assistance and effective problem-solving. Leveraged excellent interpersonal skills to enhance customer satisfaction and streamline operations, ensuring timely and accurate information delivery. Skilled in time management, contributing to seamless travel experiences.

Overview

6
6
years of professional experience

Work History

Airport Customer Service Agent

JejuAirService
01.2023 - Current
  • Assisted passengers with check-in processes, ensuring timely and accurate handling of travel itineraries and baggage information.
  • Provided information on flight schedules, gate assignments, and airport services to enhance passenger experience and streamline operations.
  • Collaborated with team members to manage boarding procedures, maintaining organized lines and facilitating smooth transitions from gate to aircraft.
  • Handled customer inquiries and complaints, utilizing problem-solving skills to resolve issues promptly and maintain high service standards.

Web Developer

Brainer
03.2022 - 01.2023
  • Developed responsive web applications using HTML, CSS, and JavaScript, ensuring cross-browser compatibility and optimal user experience.
  • Assisted in troubleshooting and debugging issues across various browsers and devices, maintaining high standards of quality assurance for web projects.
  • Utilized version control systems like Git for code management, enabling efficient collaboration and streamlined development processes among team members.
  • Conducted website performance testing and optimization, identifying bottlenecks and implementing solutions that improved load times and overall site efficiency.

IT Project Manager

Airpremia
07.2021 - 03.2022
  • Led cross-functional teams to deliver IT projects on time and within budget, ensuring alignment with stakeholder expectations.
  • Developed detailed project plans using Microsoft Project, effectively tracking progress and adjusting timelines to meet changing project needs.
  • Facilitated daily stand-up meetings to assess project status, identify roadblocks, and promote transparent communication among team members.
  • Implemented Agile methodologies to enhance team collaboration and improve the efficiency of project delivery processes.

Airport Customer Service Agent

ManpowerKorea
02.2019 - 01.2021
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Provided information on flight schedules, gate assignments, and airport services to enhance passenger experience and streamline operations.
  • Handled customer inquiries and complaints, utilizing problem-solving skills to resolve issues promptly and maintain high service standards.

Education

Bachelor of Media Communication - Social Sciences

Hallym University
Gangwon
04.2001 -

Skills

    Passenger assistance

    Time management expertise

    Excellent interpersonal skills

    Effective problem solving

Software

Basic coding in HTML/CSS and Java

Word, Excel, PowerPoint

Database systems (MySQL, Oracle)

Timeline

Airport Customer Service Agent

JejuAirService
01.2023 - Current

Web Developer

Brainer
03.2022 - 01.2023

IT Project Manager

Airpremia
07.2021 - 03.2022

Airport Customer Service Agent

ManpowerKorea
02.2019 - 01.2021

Bachelor of Media Communication - Social Sciences

Hallym University
04.2001 -

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JOKYOUNG PARKAirport Staff Of Airline