Basic coding in HTML/CSS and Java
JOKYOUNG PARK
Airport Staff Of Airline
Seoul
Summary
Dynamic professional with a proven track record as an Airport Customer Service Agent at JejuAirService, excelling in passenger assistance and effective problem-solving. Leveraged excellent interpersonal skills to enhance customer satisfaction and streamline operations, ensuring timely and accurate information delivery. Skilled in time management, contributing to seamless travel experiences.
Overview
6
6
years of professional experience
Work History
Airport Customer Service Agent
JejuAirService
01.2023 - Current
- Assisted passengers with check-in processes, ensuring timely and accurate handling of travel itineraries and baggage information.
- Provided information on flight schedules, gate assignments, and airport services to enhance passenger experience and streamline operations.
- Collaborated with team members to manage boarding procedures, maintaining organized lines and facilitating smooth transitions from gate to aircraft.
- Handled customer inquiries and complaints, utilizing problem-solving skills to resolve issues promptly and maintain high service standards.
Web Developer
Brainer
03.2022 - 01.2023
- Developed responsive web applications using HTML, CSS, and JavaScript, ensuring cross-browser compatibility and optimal user experience.
- Assisted in troubleshooting and debugging issues across various browsers and devices, maintaining high standards of quality assurance for web projects.
- Utilized version control systems like Git for code management, enabling efficient collaboration and streamlined development processes among team members.
- Conducted website performance testing and optimization, identifying bottlenecks and implementing solutions that improved load times and overall site efficiency.
IT Project Manager
Airpremia
07.2021 - 03.2022
- Led cross-functional teams to deliver IT projects on time and within budget, ensuring alignment with stakeholder expectations.
- Developed detailed project plans using Microsoft Project, effectively tracking progress and adjusting timelines to meet changing project needs.
- Facilitated daily stand-up meetings to assess project status, identify roadblocks, and promote transparent communication among team members.
- Implemented Agile methodologies to enhance team collaboration and improve the efficiency of project delivery processes.
Airport Customer Service Agent
ManpowerKorea
02.2019 - 01.2021
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Provided information on flight schedules, gate assignments, and airport services to enhance passenger experience and streamline operations.
- Handled customer inquiries and complaints, utilizing problem-solving skills to resolve issues promptly and maintain high service standards.
Education
Bachelor of Media Communication - Social Sciences
Hallym University
Gangwon 04.2001 -
Skills
Passenger assistance
Time management expertise
Excellent interpersonal skills
Effective problem solving
Software
Word, Excel, PowerPoint
Database systems (MySQL, Oracle)
Timeline
Airport Customer Service Agent
JejuAirService
01.2023 - Current
Web Developer
Brainer
03.2022 - 01.2023
IT Project Manager
Airpremia
07.2021 - 03.2022
Airport Customer Service Agent
ManpowerKorea
02.2019 - 01.2021
Bachelor of Media Communication - Social Sciences
Hallym University
04.2001 -
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