Jonghyeon Oh
Business Development Manager
Gyeonggi-do
Summary
Experienced Tour Product Manager with a background in the inbound travel industry, skilled in product development, pricing, OTA distribution (including Klook, KKday, Viator, Get Your Guide, and others), and market research. Additionally worked as an Operation Manager, gaining hands-on knowledge of tour execution and operational challenges, allowing for a well-rounded understanding of both product strategy and on-the-ground operations. Diligent [Desired Position] with proven track record in optimizing operational processes and driving business growth. Demonstrated success in implementing strategic initiatives, fostering team collaboration, and improving organizational efficiency. Utilized strong leadership and problem-solving skills to streamline operations and deliver consistent results.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Operation Manager
Vietnam Choice
Seoul, Seoul
06.2025 - Current
- Managed overall operations, including tour execution, supplier coordination, and client services for Korean travelers in Vietnam.
- Improved operational efficiency and ensured smooth delivery of multiple tours and travel products.
- Coordinated with local partners and vendors to make sure itineraries ran smoothly.
- Used operational insights to support product planning, pricing, and distribution decisions.
Account Manager
Koreadays
Seoul, Seoul
10.2024 - 05.2025
- Managed tour operations and coordinated with OTA partners to ensure smooth product distribution and updates.
- Handled product management tasks, including creating, updating, and optimizing tour packages on multiple OTA platforms.
- Maintained regular communication with OTA partners to resolve issues and improve sales performance.
- Provided personalized consultation and managed bookings for private tours, ensuring high-quality customer experience.
Product Manager
Ktourstory
Seoul, Seoul
11.2022 - 02.2024
- Managed product development and updates for tours and packages on multiple OTA platforms, ensuring accurate information and optimized offerings.
- Oversaw tour operations, including scheduling, coordination with local partners, and on-site execution of itineraries.
- Communicated regularly with OTA partners to resolve issues, improve product visibility, and enhance sales performance.
- Coordinated with internal teams and external vendors to ensure smooth operation of all tours and high-quality customer service.
Community Manager
Sparkplus
05.2021 - 11.2022
- Took responsibility of managing co-working area of SPARKPLUS and ensuring tidy co-working space.
- In charge of sales duties at Sparkplus Seolleung branch
- Solved daily operations issues happened with clients to ensure everything is in the right place
- Received and processed resident payments and updated system accounts with latest information.
- Maximized customer satisfaction through professional customer handling for member retention
Brand Manager
Enoteca Korea
11.2019 - 11.2020
- Managed sales and depletion of brands in charge
- Analyzed Korea market trend and developed new items.
- Presented brand education to internal/external audiences.
- Managed inventory/stock and placed an order considering fixed budget.
- Took responsibility of communicating with suppliers abroad to purchase wine
- Kept constant communication with internal sales team and sales support team.
Front Office Trainee
Courtyard Marriott Hong Kong Shatin
08.2018 - 02.2019
- Received packages and mail at front desk and dispersed to correct employees.
- Handled Check-in, Check-out
- Managed Korean tour group reservation/ VOC
- Greeted VIP guest in Executive Lounge
- Marriott brand amenity or package up-selling
Education
Bachelor of Arts - Global Business Management
Robert Gordon University
06.2019
No Degree - Hospitality Administration And Management
Swiss Hotel Management School
12.2013
High School Diploma - undefined
Yang-Il High School
02.2013
Skills
- Daily operations oversight
- Client service and support
- Client communication
- Mail handling
- Microsoft word
- Microsoft Excel
- Microsoft Powerpoint
- Google Workspaces
Timeline
Operation Manager
Vietnam Choice
06.2025 - Current
Account Manager
Koreadays
10.2024 - 05.2025
Product Manager
Ktourstory
11.2022 - 02.2024
Community Manager
Sparkplus
05.2021 - 11.2022
Brand Manager
Enoteca Korea
11.2019 - 11.2020
Front Office Trainee
Courtyard Marriott Hong Kong Shatin
08.2018 - 02.2019
No Degree - Hospitality Administration And Management
Swiss Hotel Management School
High School Diploma - undefined
Yang-Il High School
Bachelor of Arts - Global Business Management
Robert Gordon University
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