JONGHYUK CHUNG
Incheon,Republic of Korea
Summary
Motivational leader with record of success in Call Center environments.
History maintaining efficiency and high employee satisfaction with responsive management style.
Manage and supervise employee.
Management of call center KPIs and SLA.
Create and Manage statistical data for Call Center.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Director
CS Sharing
Seoul, Republic of Korea
10.2022 - Current
- Created clear company mission and vision statements, improving staff focus and motivation.
- Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Defined scope for wide range of projects.
- Concepting IVR, ARS Tree.
- Designing statistical indicators for operational advancement.
- Comunication and management of various client companies.
- Built and maintained positive relationships with employees, enhancing staff retention figures.
- Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
Staff Manager
UBASE
Gyeonggi-do, Republic of Korea
02.2015 - 09.2022
- Created digital file classification system for company-wide use.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Handled ISO9001, ISO 27001.
- Created and managed statistics files for KPI, SLA.
- Handled Accounts for Mercedes-Benz and Coway.
Team Leader
Siemens
Manila, Philippines
02.2009 - 12.2013
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for Korean team, supervising activities to drive productivity and efficiency.
- Resolved Nike Korea IT issues as IT-Specialist.
CSR
Regus
Manila, Philippines
02.2007 - 02.2009
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Reserved Tour for shared office
- Sales for Virture office.
- scheduled for Video Conference Room
Education
Bachelor of Business Administration - Management and Sports Marketing
University of Kyungdong
Gangwon-do 03.1999 - 02.2006
Skills
- Strategies and goals
- Rules and regulations
- Business development
- Recruiting and hiring
- Operations management
- Business analysis
- Customer service
- Employee management
- Financial management
- Data collection and analysis
- Business planning
- Staff development
- Business administration
Languages
English
Upper intermediate
Timeline
Director
CS Sharing
10.2022 - Current
Staff Manager
UBASE
02.2015 - 09.2022
Team Leader
Siemens
02.2009 - 12.2013
CSR
Regus
02.2007 - 02.2009
Bachelor of Business Administration - Management and Sports Marketing
University of Kyungdong
03.1999 - 02.2006
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