Jongwook Kim
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Maersk Contract Logistics Korea through exceptional customer service and strong relationship-building skills. Expert in negotiating favorable contract terms and adept at teamwork, I excel in resolving issues to prevent client loss, demonstrating both hard and soft skills essential for success.
Overview
7
7
years of professional experience
Work History
Account Manager
Maersk Contract Logistics Korea
05.2022 - Current
- Maintaining high client retention rate by providing exceptional customer service and anticipating client needs. (via MBR’s and QBR’s)
- Negotiating contract terms with clients, securing favorable agreements for both parties.
- Digging on new opportunities and attend RFIs, RFQs.
Logistics Specialist
CJ Logistics America
12.2019 - 10.2021
- Oversaw daily operation and managed inventory levels for optimal cost savings.
- Worked with clients to integrate processes and correct issues.
- Set up work process for new 3PL customers and support stabilization.
Logistics Coordinator
BGF Logis
11.2017 - 03.2019
- Performed cold-chain management by using TMS
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Continuously monitored performance metrics, identifying areas for improvement within logistics process.
Education
-
Canadian College
Canada01-2019
BBA - International Trade
University of Soonchunhyang
South Korea02-2015
Skills
- Account management
- Strong communication and analytical skills
- Teamwork and collaboration
- Cultural awareness
Timeline
Account Manager
Maersk Contract Logistics Korea
05.2022 - Current
Logistics Specialist
CJ Logistics America
12.2019 - 10.2021
Logistics Coordinator
BGF Logis
11.2017 - 03.2019
-
Canadian College
BBA - International Trade
University of Soonchunhyang
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