Jorge Alamilla
IT Support Engineer
San Bernardino
Summary
IT Support Engineer with over 2 years of experience in managing network infrastructure and deploying security solutions. Skilled in providing technical support to employees, monitoring network performance, responding to security incidents, and implementing new technologies. Seeking a challenging role in a dynamic security company to utilize technical skills and knowledge to contribute to the success of the organization.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
3
3
Languages
Skills
Jira, Office 365, Google Workspace Management
undefinedWork History
IT Support Manager
Seoul Robotics
Seoul
01.2022 - Current
- Manage and maintain all aspects of the network infrastructure for Korea, US and EU offices
- Deploy security solutions to strengthen overall security of the organization
- Provide technical support to 70 employees in three geographic locations on hardware, software and network-related issues
- Respond promptly to security incidents and take appropriate action to mitigate risks within set SLAs
- Implemented new technologies and upgrades to improve efficiency and strengthen network security by improving recovery times by 20%
- Stay up-to-date with the latest advancements in
IT and security and recommend new solutions as
necessary
IAM Solutions Engineer
NETAND
Seoul
01.2021 - 01.2022
- Diagnosed and resolved technical issues related to IAM systems and services to customers throughout the APAC region in a 24/7 environment
- Collaborated with development teams to resolve complex technical issues and implement new features using Redmine to track bugs and issues
- Kept up-to-date with the latest advancements in IAM and related technologies by attending conferences and reading security forums and news
- Responded to client inquiries in a timely and professional manner through physical visits, live chat and phone calls
- Documented, translated and maintained technical support knowledge base and process documentation in Korean and English
- Managed time efficiently in order to complete all tasks within deadlines
Native English Instructor
Jeongsang JLS
Seongnam, South Korea
05.2018 - 08.2021
- Plan and delivered engaging and effective English language lessons to students of various ages and language backgrounds
- Adapted teaching methods and materials to meet the needs and abilities of individual students
- Assessed and evaluated student progress and provide constructive feedback to support their learning
- Encouraged student participation and facilitate group activities to promote language development
Inside Sales Representative
Ferguson Enterprises LLC
Pomona, CA
07.2017 - 05.2018
- Developed and maintained relationships with customers to promote customer loyalty and repeat business
- Prospected for new business by making outbound sales calls, following up on leads, and attending vendor-hosted events
- Closed sales and achieve monthly, quarterly, and annual sales targets
- Provided technical product information and support to customers and sales team members
- Collaborated with outside sales representatives and support teams to provide a seamless customer experience
- Maintained accurate records of sales activities and customer information in the CRM system
Student Services Technician I
San Bernardino Community College District
Yucaipa, CA
08.2012 - 08.2015
- Provide administrative support to students and staff, including answering phones, scheduling appointments, and maintaining accurate records
- Resolved student issues and concerns in a timely and professional manner
- Assisted with student registration and enrollment processes
- Collaborated with other student services staff to provide a seamless student experience
- Maintained confidentiality of student and staff information
- Followed established policies and procedures to ensure compliance with regulations
Education
Master of Arts - Information Technology Management, Cyber Security
Colorado State University – Global Campus
Aurora, Colorado 08.2019 - 04.2021
Bachelor of Arts - Administration
California State University, San Bernardino
San Bernardino, CA 09.2014 - 03.2017
Exchange Program - Business Administration
Yonsei University
Seoul, Korea 08.2015 - 06.2016
Certification
CompTIA Security+
Timeline
CompTIA Security+
02-2023
CompTIA Network+
11-2022
IT Support Manager
Seoul Robotics
01.2022 - Current
AWS Certified Cloud Practicioner
10-2021
CompTIA A+
08-2021
IAM Solutions Engineer
NETAND
01.2021 - 01.2022
Master of Arts - Information Technology Management, Cyber Security
Colorado State University – Global Campus
08.2019 - 04.2021
Native English Instructor
Jeongsang JLS
05.2018 - 08.2021
Inside Sales Representative
Ferguson Enterprises LLC
07.2017 - 05.2018
Exchange Program - Business Administration
Yonsei University
08.2015 - 06.2016
Bachelor of Arts - Administration
California State University, San Bernardino
09.2014 - 03.2017
Student Services Technician I
San Bernardino Community College District
08.2012 - 08.2015
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