Jungwoo Kwon
With My Related Experience, I Am Looking For An Analyst Position CBRE Seoul Office From August 2025 Onwards.
Seoul
Summary
Dynamic Client Service Associate with a proven track record at Atheneum Partners, excelling in interpersonal communication and issue resolution. Successfully managed over 50 projects, enhancing client satisfaction and driving revenue growth. Recognized for proactive outreach and effective sales strategies, consistently delivering results that contributed to a monthly gross margin exceeding 15,000 EUR.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Client Service Associate
Atheneum Partners
Seoul
08.2024 - Current
- Collaborated with various major consulting firms and market research companies to support their projects by recruiting experts from diverse fields and helping them conduct interviews and surveys.
- Enhanced clients satisfaction by active communication even during late hours to ensure high-quality service and supporting them in urgent timelines.
- Managed more than 50 projects by studying the project scopes, reaching out to the right experts and delivering the most fit experts to the clients.
- Handled fast pace work environments under revenue pressure everyday as speed was one of the most important factor in competing with other vendors when supporting the clients with their projects.
- Won diverse performance bonuses for proactively reaching out to experts and clients, leading great success to the projects I handle which brought more than 15,000 EUR Gross Margin every month to the company.
- Improved sales skills by learning how to make the experts appealing to the clients by putting effort on understanding the clients' needs and understanding the characteristics of what I am selling which was in my case, divers experts with deep expertise.
F&B Division – Rising Fan (Leader in Training)
Mandarin Oriental Hotel Group
10.2023 - 07.2024
- In charge of menu engineering, scheduling, inventory management
- Reached out to diverse representatives of different companies around the world inviting them to the hotel to push on sales with the hotel sales team during the low season
- Responsible for the monthly profit and loss report
- Completed a 4-day training session with a Forbes auditor and came up with a new staff training plan to maintain the 5-star service standards
- Worked on a project with the F&B director, analyzing the daily revenue reports to better forecast the revenue for upcoming seasons and control the cost and manning accordingly
- Promoted various promotions to increase revenue during the busy period during the Asian Cup season in Qatar
Food & Beverage - F&B Trainee
JW Marriott Hotel
03.2022 - 08.2022
- In charge of communicating with foreign guests and managing their expectations with personalized service
- Worked with a big team with over 30 people in one of the top 3 buffets in Asia.
Rooms Division – Concierge Trainee
Ritz-Carlton (Hotel Arts)
Barcelona, Spain
02.2019 - 07.2019
- Managed personalized and legendary customer experience for VIP guests
- Aided in opening the outdoor bar and pool facilities
Education
BBA - Business Administration in Hospitality Management
Les Roches Global Hospitality Education
Crans-Montana, Switzerland 09.2018 - 07.2023
Skills
Interpersonal and written communication
Issue resolution
Up-selling strategies
Performance metrics analysis
Professionalism and etiquette
Client rapport
Teamwork and collaboration
Time management
Sales strategies
Timeline
Client Service Associate
Atheneum Partners
08.2024 - Current
F&B Division – Rising Fan (Leader in Training)
Mandarin Oriental Hotel Group
10.2023 - 07.2024
Food & Beverage - F&B Trainee
JW Marriott Hotel
03.2022 - 08.2022
Rooms Division – Concierge Trainee
Ritz-Carlton (Hotel Arts)
02.2019 - 07.2019
BBA - Business Administration in Hospitality Management
Les Roches Global Hospitality Education
09.2018 - 07.2023