JUNGYOON LEE
Auckland
Summary
Proficiently handled customer service duties at service field, focusing on personalized product recommendations and attentive customer interactions.
Overview
5
5
years of professional experience
Work History
Project Manager
Ratel and Partners
Seoul, South Korea
03.2023 - 07.2023
- Gathering Customer Feedback and Providing Customer Support for App and Web Usage.
- Prompted responding to the customer's inquiries/demands and providing for the subsequent services by coordinating with the other department.
Customer Service Specialist
Fresh
Seoul, South Korea
08.2021 - 03.2022
- Addressed customer concerns and inquiries with a positive attitude and strived to exceed customer expectations for a satisfactory shopping experience.
Customer Service Specialist
Loccitane
Seoul, South Korea
05.2020 - 04.2021
- Assisted customers with product inquiries, demonstrated the features and benefits of different cosmetic products, and provided personalized recommendations based on their preferences and skin types.
Customer Service Specialist
Olive young
Incheon, South Korea
08.2018 - 02.2019
- I provided appropriate product recommendations and friendly customer service based on customer demands at the Beauty and Health Drugstore.
Education
International Tourism
Hanyang Women's University
Seoul, South Korea02.2016
Skills
- Customer Service
- Teamwork
- Flexibility
- Time management
- Multilingual
- Interpersonal
- Positive Attitude
- Problem-Solving
Languages
Korean
Native language
English
Upper intermediate
B2
Chinese (Mandarin)
Advanced
C1
Japanese
Elementary
A2
Spanish
Beginner
A1
Overseas experience
- Study Chinese - Beijing & Wuhan, China 2019.03 -2020.01
Timeline
Project Manager
Ratel and Partners
03.2023 - 07.2023
Customer Service Specialist
Fresh
08.2021 - 03.2022
Customer Service Specialist
Loccitane
05.2020 - 04.2021
Customer Service Specialist
Olive young
08.2018 - 02.2019
International Tourism
Hanyang Women's University
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