Junhee Lee

• Process Standardization & SOP Development:
  Authored and implemented numerous Standard Operating Procedures (SOPs) for payment processing and seller account management, establishing clear guidelines to ensure operational consistency and minimize errors.
  Continuously updated and refined operational manuals to align with evolving business policies and system updates.
• Strategic Seller Management & Support:
  Acted as the primary point of contact for global sellers, proactively resolving account issues and ensuring seamless daily operations.
  Provided strategic consultation on pricing strategies and promotion submissions, helping sellers maximize their sales performance and platform engagement.
  Facilitated smooth entry for new sellers (onboarding), ensuring compliance with platform policies during the account setup process.
• Global Seller Payment & Sensitive Data Management:
  Managed end-to-end payment settlements for global sellers, ensuring 100% accuracy in processing sensitive financial data within the internal system.
  Maintained high security and integrity of seller information, critical for building trust with international partners.
• Collaborative Process Improvement:
  Collaborated closely with Program Managers (PM) to identify bottlenecks in payment policies and operational workflows.
  Proactively suggested and executed process improvements, enhancing overall operational efficiency and seller satisfaction.

• New Market Entry & Platform Operations:
  Led the end-to-end operations for Amazon India, Flipkart, and Myntra, successfully launching and scaling K-beauty brands in the challenging Indian market.
  Managed new platform setups for emerging channels like Myntra and JioMart, overseeing initial registration and logistics configurations.
  Sourced and managed local 3PL (Third-Party Logistics) partners in India to ensure efficient fulfillment and delivery networks.
• Performance Marketing & Process Innovation:
  Analyzed sales data and managed performance marketing campaigns (ROAS/CPC), utilizing data insights to optimize ad spend and drive revenue.
  Participated in the development of an automated export certification solution using Figma, visualizing logic to streamline complex regulatory processes (CDSCO).
  Handled regulatory compliance by communicating directly with local authorities (CDSCO), ensuring safe and legal product distribution.

• Partner Portfolio Management:
  Managed a portfolio of 40+ client accounts across Amazon US and Walmart, acting as the primary point of contact for account growth and issue resolution.
  Demonstrated ability to manage multiple partners simultaneously, ensuring their operational success and compliance.
• Customer Experience (CX) & Operations:
  Monitored brand-specific inventory (FBA) and coordinated with US-based 3PLs to prevent stockouts and minimize storage fees.
  Resolved complex CS issues and improved Customer Experience (CX) by collecting feedback and collaborating with internal teams to address recurring pain points.

B2B Sales & Production Management:

• Served as the main communication operator for major global buyers (e.g., Roxy), managing bulk orders and production schedules.
• Oversaw the entire development cycle from material sourcing to final shipment, demonstrating strong project management skills in a B2B environment.
• Managed accounting tasks including payments, debits, credits, and outstanding balances.

• Retail store management
• Analyze daily sales result and its impact on total sales value to set selling plan.

• Mobile Game Operation team
• Analyze customer satisfaction levels using a product management tool
• Contribute to develop marketing strategies