JUNHEE YU
Seoul
Summary
Dedicated communicator with a background in International Trade and cross-cultural collaboration experiences in Hong Kong. adept at establishing clear communication protocols to minimize errors and enhance team efficiency. Committed to utilizing linguistic proficiency and adaptability to identify and engage industry experts for Third Bridge’s global clientele.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Representative
Transcosmos Korea
01.2024 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Part-time Shift Associate
BBQ
06.2024 - 03.2025
- Managed inventory and handled customer inquiries in a fast-paced environment, demonstrating strong adaptability and operational discipline.
Education
Associate of Arts - International Commerce / Business
Yonsei University
Seoul 04.2001 -
Skills
Customer service
Accomplishments
Led a digital marketing campaign targeting the 2030 demographic, initiating an A/B test to validate content effectiveness instead of relying on intuition. Analyzed performance metrics to identify that information-focused ads yielded a 2x higher conversion rate. Leveraged these insights to optimize budget allocation, ultimately achieving 1st place in cost-efficiency among all competing teams.
Timeline
Part-time Shift Associate
BBQ
06.2024 - 03.2025
Customer Service Representative
Transcosmos Korea
01.2024 - 03.2024
Associate of Arts - International Commerce / Business
Yonsei University
04.2001 -