Summary
Overview
Work History
Education
Skills
Overseas experience
Affiliations
Timeline
Generic

Junhui Lee

yongin-si,Gyeonggi-do

Summary

Seasoned Passenger Service Administrator with comprehensive background in aviation industry. Possess strong experience in providing superior customer service and managing airport operations efficiently. Strengths include problem-solving and communication abilities, combined with excellent interpersonal skills. Previous roles showcased capability to enhance passenger satisfaction and streamline operational processes for increased efficiency.

Overview

3
3
years of professional experience

Work History

VIP, UM, SPECIAL Passenger Service

UNIES AIR SERVICES IN KOREAN AIR
Incheon
12.2021 - 04.2023
  • Expertly managed UM passengers with full attention to safety and comfort
  • Delivered High-Level VIP passenger care with discretion and efficiency
  • Ensured smooth transit for passengers with disabilities by providing tailored support

Technical Support Intern

SAMSUNG ELECTRONICS CS
Suwon
06.2021 - 08.2021
  • Provided troubleshooting to reduce on-site visits and enhance customer satisfaction
  • Scheduled technician appointments to ensure seamless follow-up service

Barista, Customer Service

NOV.133 COFFEE SHOP
Gyeonggi
03.2020 - 04.2021
  • Prepared and served a variety of coffee beverages with precision and creativity
  • Delivered customer satisfaction through personalized service and product knowledge

Education

Associate’s Degree - Airline Service

Yong-in Arts And Science University
Gyeonggi, Korea
02.2022

Skills

  • Complaint Handling
  • Problem-solving aptitude
  • Calm Under Pressure
  • Strong Interpersonal Abilities
  • Customer service expertise
  • Flexibility in Work Schedule
  • Strong Organization
  • Cross-Cultural Competence
  • Soft selling

Overseas experience

ZONI Language School, New York, United States, 07/23 - 09/24

Improved English speaking skills through immersive learning and real-life conversation, Developed understanding of English nuances and boosting confidence and proficiency

Affiliations

  • Represented the University by creating videos, promoting on Social media and presenting the university's strengths at events, contributing to increased awareness among high school students.

Timeline

VIP, UM, SPECIAL Passenger Service

UNIES AIR SERVICES IN KOREAN AIR
12.2021 - 04.2023

Technical Support Intern

SAMSUNG ELECTRONICS CS
06.2021 - 08.2021

Barista, Customer Service

NOV.133 COFFEE SHOP
03.2020 - 04.2021

Associate’s Degree - Airline Service

Yong-in Arts And Science University
Junhui Lee