Junhyeok Jang
Seoul,Korea/Seoul
Summary
Multilingual customer support professional with experience in concierge-style service, retail assistance, and airport operations. Combines English and Russian communication, complaint resolution, and high-pressure service handling to bridge language gaps, manage urgent requests, and deliver reliable support to diverse customers and teams.
Overview
5
5
Languages
2
2
Certifications
4
4
years of professional experience
Work History
Duty Free Pick-up Desk Associate (Customer Service Specialist)
Lotte Duty Free
03.2024 - 03.2025
- Expeditied the duty-free collection process for passengers with tight boarding windows, directly contributing to timely departures and reduced gate delays.
- Handled peak-hour crowds and resolved urgent customer inquiries calmly under pressure, enhancing customer satisfaction in a time-sensitive airport environment.
- Managed high-volume pick-ups for international travellers in fluent English and Russian, ensuring clear communication and seamless service.
Oliveyoung Mate (Myeongdong Timework Branch)
CJ Oliveyoung
10.2022 - 02.2024
- Recognized as a top-performing team member for driving international sales, consistently exceeding daily store targets by anticipating the unique needs of Russian- and English-speaking tourists and building instant rapport.
- Leveraging native-level fluency in Russian and English to assist over 100+ international customers daily, providing personalized skincare consultations that bridge cultural gaps and enhance the global shopper experience.
- Successfully resolved complex customer complaints and language-barrier misunderstandings in a high-volume, fast-paced retail environment by applying active listening and cultural nuance, maintaining a 100% resolution rate.
- Acted as cultural and linguistic liaison for store team, translating product ingredients and promotions for international visitors.
- Managed crowd control, inventory, and multi-currency transactions during peak tourist seasons in Myeongdong, ensuring safety and organisation for shoppers.
Customer Service (CS) Manager
HBMP Co., Ltd.
04.2021 - 04.2022
- Managed premium B2C communications and concierge matching inquiries for high-value users on the Teeshot platform, consistently delivering VVIP-level customer service that maintained a 95%+ user satisfaction rate.
- Successfully managed and de-escalated complex disputes between matched users on the platform, utilizing active listening and strategic communication to turn negative experiences into positive brand loyalty.
- Streamlined standard operating procedures for user inquiries and automated responses, cutting average customer response time during peak golf seasons by 25%.
- Oversaw user communication channels, including in-app inquiries, phone consultations, and direct feedback systems, maintaining consistent and professional brand representation.
- Resolved booking discrepancies and technical errors under tight timelines, ensuring smooth logistics and preventing cancelled tee times for active golfers.
Education
Bachelor of Business & Russian Literature - Business Management & Russian Language
University of Sungkyunkwan (SKKU)
Seoul06-2026
High School Diploma - Literature
Lyceum No.2 under WSLU
Tashkent, Uzbekistan05-2015
Skills
- Bilingual communication
- Customer service
- Sales support
- Conflict resolution
- Customer focused
- Team building
- Willingness to learn
HOBBIES
Golf, Football
AWARDS
2026-05, Team Award: 3rd Place Overall Individual Award: "Yashin Award" (Best Goalkeeper of the Tournament), Sungkyunkwan University Intramural Football Tournament ("Seong-Chuk-Bae") - Spring 1st Semester 2026, Contributed to the team's 3rd-place finish as the starting goalkeeper and honored with the"Yashin Award" (Best Goalkeeper)for demonstrating exceptional reflexes, composure under pressure, and a 100% commitment to protecting the goalpost., Awarded the Tournament's Best Goalkeeper ("Yashin Award")and achieved 3rd place by effectively directing the defensive line, maintaining constant verbal communication, and fostering strong team synergy from the back of the field.
Certification
2026-06 - 2028-06, TOEIC (Test of English for International Communication), ETS (Educational Testing Service)
VOLUNTEERING
Overseas Koreans Foundation (OKF), Team Leader / Volunteer Coordinator, 2021-01, 2021-12, Led a diverse team of volunteers to support global youth exchange programs, successfully coordinating schedules and delegating tasks under tight timelines., Leveraged personal multicultural background to mentor and support diaspora Korean youth from various countries, fostering an inclusive and welcoming environment., Spearheaded the logistical planning and on-site operation of international youth camps, ensuring the safety and well-being of over 100+ participants., Acted as the primary point of contact for participant inquiries and emergencies, resolving unexpected operational issues quickly and calmly.
LANGUAGES
Korean Native
English Fluent
Russian Fluent
Uzbek Basic
Japanese Basic
Interests
- Playing sports especially football and golf
- Willing to learn diverse languages
Accomplishments
- Served in Military operation from 10.01.2017 ~ 08.10.2018 at Aviation army
- Achieved a trophy at a football tournament in SKKU University
Timeline
Duty Free Pick-up Desk Associate (Customer Service Specialist)
Lotte Duty Free
03.2024 - 03.2025
Oliveyoung Mate (Myeongdong Timework Branch)
CJ Oliveyoung
10.2022 - 02.2024
Customer Service (CS) Manager
HBMP Co., Ltd.
04.2021 - 04.2022
Bachelor of Business & Russian Literature - Business Management & Russian Language
University of Sungkyunkwan (SKKU)
High School Diploma - Literature
Lyceum No.2 under WSLU