Kain Yang
Implementation Manager
Seoul
Summary
Knowledgeable Implementation Manager with more than 1year 9months of experience driving critical technology planning and deployment. Researched approach to assessing installation, maintenance and troubleshooting barriers to determine corrective action. Comprehensive resource for managing implementations throughout lifecycle. Extensive oversight for documentation to streamline setup and preservation processes.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Implementation Manager
Citibank Korea
05.2022 - Current
- Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
- Led technology roadmapping, conducting research, development, and installation according to deployment specifications.
- Documented processes to streamline setup, customization and maintenance.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within an organization
- Established effective communication channels between internal teams and external clients to facilitate smooth project execution
- Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often
Bank Teller
Shinhan Bank Japan
04.2019 - 04.2022
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Processed customer transactions promptly, minimizing wait times
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Enhanced branch sales through cross-selling bank products and services to customers
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers
- Streamlined teller operations for better workflow by implementing time-management strategies
Education
Master of Arts - Humanities
Meiji University
Tokyo 04.2017 - 03.2019
Bachelor of Arts - Japanese Language And Literature
Jeju National University
Jeju-si, 49 03.2013 - 02.2017
Skills
Project Implementation
Business Processes
Issue Resolution
Relationship building and management
Banking
Service support
Fluent in Japanese
Product knowledge
Written and verbal communication
Timeline
Implementation Manager
Citibank Korea
05.2022 - Current
Bank Teller
Shinhan Bank Japan
04.2019 - 04.2022
Master of Arts - Humanities
Meiji University
04.2017 - 03.2019
Bachelor of Arts - Japanese Language And Literature
Jeju National University
03.2013 - 02.2017