Kaitlynn Purdie
Customer Service Representative
Ajax
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
English Teacher
Taegang Samyook Elementary School
Seoul
09.2019 - 02.2023
- Teaching elementary students of various levels of English
- Planning and developing engaging lessons for students
- Teaching a specialized STEM class for grade 2 students
- Various administrative tasks.
- Prepared comprehensive English curriculum for multiple classes.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Developed innovative lesson plans to engage students in English language learning.
- Designed and implemented assessments to measure student progress in English language learning.
- Kept classroom organized, clean and safe for students and visitors.
- Supported student skill development in alignment with personal and academic goals.
English Instructor
Chung Yi Jo Jr. English Language Institute
Seoul
08.2016 - 09.2019
- Teaching students ages 7-12 of various levels of English (Beginner- Advanced)
- Editing and developing education materials using Microsoft Office (Word, PowerPoint)
- Conducting monthly and quarterly assessments to determine students’ strengths and areas for improvement
- Working with other teachers to create a fun and educational classroom environment.
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
Customer Service Representative
CapitalOne
Scarborough
08.2015 - 08.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer service and determining needs of customers regarding to credit card services
- Used multiple company systems for customer relationship management.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Booking Agent
Answer Me Services
Concord
01.2015 - 06.2015
- Determining the needs of customers requiring locksmith services and entering customer service into company system to complete customer requests to book service for technicians.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Service Representative (Contract)
Reliance Home Comfort
Oshawa
05.2013 - 07.2013
- Determining the needs of customers by using probing questions in order to book service requests for HVAC and water heater issues as part of the service department
- Also included working with other departments and calling contractors to meet customer needs and resolve customer issues.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
Marshalls, Winner’s TJX
Ajax
03.2011 - 02.2012
- Providing customers with great customer service in all areas of store
- Maintain store cleanliness, store inventory and dressing room organization
- Processing customer payments using POS system
- Aren’t We Naughty, Pickering, ON — Sales Associate
Customer Service Associate
Aren't We Naughty
Pickering
10.2009 - 02.2011
- Promote sales by assisting customers and offering knowledge of product
- Maintain inventory and cleanliness of store
- Also processed customer payments using POS system.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
TEFL 120 Hours Certificate -
University of Toronto (OISE)
Bachelor of Arts - History
York University
09.2012 - 06.2015
Skills
Exceptional customer serviceundefined
Timeline
English Teacher
Taegang Samyook Elementary School
09.2019 - 02.2023
English Instructor
Chung Yi Jo Jr. English Language Institute
08.2016 - 09.2019
Customer Service Representative
CapitalOne
08.2015 - 08.2016
Booking Agent
Answer Me Services
01.2015 - 06.2015
Customer Service Representative (Contract)
Reliance Home Comfort
05.2013 - 07.2013
Bachelor of Arts - History
York University
09.2012 - 06.2015
Sales Associate
Marshalls, Winner’s TJX
03.2011 - 02.2012
Customer Service Associate
Aren't We Naughty
10.2009 - 02.2011
TEFL 120 Hours Certificate -
University of Toronto (OISE)
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