Karan Aggarwal
Langley
Summary
Strategic HR leader with a proven track record in talent management and organizational development. Expert in executing large-scale initiatives and aligning HR programs with business objectives. Adept at creating and implementing talent strategies that boost engagement, performance, and growth. Experienced in leading cross-functional teams, managing senior stakeholders, and utilizing data-driven solutions for complex HR challenges, including attendance, attrition, grievances, and succession planning. Dedicated to fostering an inclusive, equitable and high-performance culture.
Overview
15
15
years of professional experience
Work History
Sr HR Business Partner
Amazon
10.2022 - Current
- Achieved Accelerated Career Growth: Progressed from an L4 hourly position to Senior HR Business Partner through three Year over Year consecutive promotions, demonstrating exceptional performance and leadership.
- Leadership and Stakeholder Management: Currently overseeing a team of HR professionals, collaborating with key stakeholders across the Canadian network to drive strategic HR initiatives.
- Development and Implementation of Learning Programs: Spearheaded the design and execution of comprehensive learning programs for PXT (People eXperience and Technology) and Operations teams, impacting over 400 employees monthly.
- Performance and Talent Management Leadership: Directed Performance and Talent Management for over 350 leaders across Western Canada in 2023, enhancing leadership capabilities and organizational effectiveness.
- Nationwide Talent Management Oversight: Transitioned in 2024 to lead Talent and Performance Management for the entire Canadian Fulfillment Network, encompassing 1,000+ leaders, with a focus on fostering an equitable and inclusive environment for a diverse workforce.
- Organizational Health Review Leadership: Currently spearheading Organizational Health Reviews for the Canadian Customer Fulfillment Network, driving initiatives to enhance organizational well-being and employee engagement.
- Strategic Retention and Succession Planning: Partnered with senior leadership to optimize retention strategies and succession planning for critical roles, ensuring long-term organizational stability.
- Engagement Initiative Success: Led the implementation of tailored engagement initiatives for on-site employees across various levels, achieving over 1,500 engagements per month and significantly boosting employee morale.
- Mentorship and Development: Successfully onboarded and mentored five new HR Business Partners through Peak 2022, cultivating their growth and establishing them as key points of contact within the organization.
- High Judgment Coaching Series: Orchestrated a coaching series on High Judgment and its application in complex scenarios, delivering both classroom and situational training to enhance operations leadership decision-making.
- Significant Attrition Reduction: Achieved a substantial decrease in employee attrition from 2.7% to 1.2% for new hires by implementing targeted educational, engagement, and accommodation strategies.
- Improvement in Employee Feedback Scores: Launched initiatives to elevate How’s My Driving (HMD) scores for PXT, resulting in YXX2 being Top Ranked for 2023 and 2024 YTD and reducing foot traffic at the PXT desk.
- Attendance Improvement Initiative: Led a network-wide Attendance Improvement initiative, analyzing and addressing attendance challenges, and authored a white paper forecasting 2025 attendance trends for the Canadian Network.
- High-Volume Event Coordination: Acted as Regional PXT Point of Contact for multiple high-volume events since June 2023, managing logistical complexities and ensuring successful execution.
- Employee Relations Management: Served as Point of Contact at various sites for navigating complex employee relations issues, effectively resolving grievances, and maintaining a positive work environment.
- Complex Investigation Leadership: Directed multiple complex and sensitive investigations involving employees in Canada and the USA, ensuring thorough and fair resolution.
- Award Recognition: Honored with the PXT Simplifier Award at the North America level for outstanding contributions to the automation and simplification of PXT processes.
- Consistent Performance Excellence: Received YoY and QoQ Performance Rating of 'Exceeds Expectation' for exceptional performance and achieving superior results.
HR Business Partner II
Amazon
10.2021 - 09.2022
- Launched the first Robotics site of Western Canada with a capacity of 1 million Units per week
- Partnered with various stakeholders across Canada and US to ensure a smooth launch for 500+ associates
- Hired and trained team of 12 Senior HR Assistants for the site
- Spearheaded a shuttle program with annual cost of CAD 1.2 million
- Launched various Employee Engagement and R&R initiatives for the site that impacted 1200+ employees
- Identified as HR POC for the PEAK 2021 and with a 120+ item checklist
- Drove the Q1 2022 Performance Review for the operations team at site
HR Business Partner I
Amazon
11.2020 - 09.2021
- Promoted to HR Business Partner in one of the shortest tenures
- Spearheaded the interventions enabling the site to achieve the Top ranking in Canada wide scorecard
- Simplified the HR Metrics through excel based autonomous tools
- Trained HR Assistants and enabled them to conduct complex investigations
- Created and launched leadership and sensitivity training program and revamped internal trainings
- Identified as the HR POC for Compensation Review for Leadership for year 2021
- Site POC for the Covid-19 case management and associate communication
Sr. HR Assistant
Amazon
10.2019 - 11.2020
- Spearheaded the Employee Engagement program for YVR4 covering 2400+ employees
- Overhauled various standard works around attendance and performance management to bring the site up to network benchmarks
- Solely turned a paper-based process into completely paperless process and launched across Canadian network
- Delivered network wide training sessions on employee engagement for 250+ HR team members
- HRBP Proxy for various initiatives involving multiple cross functional leaders
- Nominated as the site POC for PRIME 2020 and managed playbook completion for HR
Chief Manager (Human Resource Management)
ICICI Bank
06.2015 - 08.2019
- Successfully led disciplines like Recruitment, Employee Relations, and Talent Management for various business groups including Retail Branch Banking, Credit Management, Debt Management, Wealth Management, and Private Banking Groups with a total employee base of 10000+
- Promoted to HR Leader (Chief Manager) for the biggest zone of the bank with more than 500+ branches and 20 regional offices
- Led a 20+ person HR Team consisting of HR Managers, Employee Relations Managers and Recruitment Managers
- Identified new set of campuses to recruit from and handled recruitment and onboarding for 800 campus recruits within 3 months for Branch Sales and Operations positions
- Spearheaded performance management for an employee base of 4500 across business groups like Retail and Rural Branch Banking, Wealth Banking and Mortgages
- Collaborated with Branch Banking Sr Leadership for identifying an internal bench of 750+ employees for role promotion, that facilitated the launch of 52 new branches within a 60-day period
- Launched initiatives aimed at streamlining Talent Management and Engagement in coordination with Branch Banking Regional and National Heads
- Conducted and Led investigations for various issues including Workplace Bullying and Harassment
Senior Systems Engineer
Infosys Ltd.
07.2010 - 07.2013
- Responsible for development and testing of concurrent EBS programs and Oracle reports
- Worked on various technologies like PL/SQL, Oracle Apps, Java and EBS modules like Inventory and core HR
- Worked out of client location for 12 months as co-developer for Oracle Fusion
Education
Masters - Human Resources And Organizational Development
Delhi School of Economics, University of Delhi
01-2015
Bachelor of Technology - Information Technology
Punjab Technical University
01-2010
Skills
- Stakeholder Management
- Strategic Execution
- Negotiation
- Talent Management
- Project Management
- Data Analysis
- Employee Relations
- Organizational Development
- Process Simplification
- Recruitment
- Grievance Handling
- Succession Planning
Timeline
Sr HR Business Partner
Amazon
10.2022 - Current
HR Business Partner II
Amazon
10.2021 - 09.2022
HR Business Partner I
Amazon
11.2020 - 09.2021
Sr. HR Assistant
Amazon
10.2019 - 11.2020
Chief Manager (Human Resource Management)
ICICI Bank
06.2015 - 08.2019
Senior Systems Engineer
Infosys Ltd.
07.2010 - 07.2013
Masters - Human Resources And Organizational Development
Delhi School of Economics, University of Delhi
Bachelor of Technology - Information Technology
Punjab Technical University
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