Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenissac Davis

Information Technology Specialist
Seattle,WA

Summary

Experienced and results-driven Information Technology Specialist with 6 years of expertise in managing and optimizing IT systems. Seeking a challenging role to leverage technical proficiency, strategic problem-solving, and project management skills in contributing to the success of an innovative organization.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented Information Technology Specialist with extensive experience in telecommunications, retail and customer service.

Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certificate
1
1
year of post-secondary education

Work History

Information Technology Specialist

US ARMY
Camp Humphreyes, KOR
02.2017 - Current
  • Security + CE Certified
  • Secret Clearance
  • Information Management Officer
  • Overseen success of tactical network mission based success.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Configured hardware and granted system permissions to new employees.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Used ticketing systems to manage and process support actions and requests.
  • Facilitated best user experience through continuous support and communication of system changes.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Built and refined powerful machine learning models that automated decisions, prioritized work and changed behavior of products in real time.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Assisted with updating technical support best practices for use by team.
  • Attended regular client meetings to report project progress and address questions.
  • Drafted and distributed training manuals for devices used by various employees.
  • Coached and trained end-users on functions, features and basic troubleshooting of software on Classified and Unclassified networks.
  • Supervised and monitored delivery of contractual services according to SLA agreements.
  • Set up network profiles, security permissions and file sharing systems.
  • Spearheaded design and implementation of scalable and redundant network infrastructure, resulting in 20% improvement in overall network performance.
  • Collaborated with cross-functional teams to plan and execute network upgrades, ensuring minimal downtime and seamless transitions.
  • Conducted regular network assessments, identifying and resolving security vulnerabilities, and implementing measures to safeguard against potential threats.
  • Managed and maintained Cisco switches, routers, and firewalls, optimizing configurations for maximum efficiency and security.
  • Played key role in deployment of new wireless infrastructure, increasing network coverage and reliability by 30%.
  • Provided tier 2 and tier 3 support for network-related issues, achieving 15% reduction in resolution time.
  • Conducted thorough network analysis and implemented performance enhancements, resulting in 25% improvement in data transfer rates.
  • Collaborated with IT team to develop and enforce network policies and procedures, ensuring compliance with industry standards.
  • Assisted in planning and execution of disaster recovery procedures, ensuring minimal data loss and downtime in event of network failures.

Automated Logistical Specialist

USMC| Department Of Defense
Norfolk, VA
03.2013 - 09.2016
  • Organized material distribution and transportation logistics in accordance with executive direction.
  • Supervised personnel in supply, services, materials management and logistical operations.
  • Established operations procedures and complied with military policies.
  • Set up and controlled mission-critical workstations and servers, terminals, radio-frequency identification technologies and medical communications for Unclassified systems.
  • Handled over 70 customers daily and supported civilians and contractors to foster relationships with diverse groups.
  • Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
  • Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
  • Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
  • Reviewed incoming materials for accuracy against bills of contract, purchase orders, and shipping documentation.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Implemented and developed supply chain strategies to optimize efficiency.
  • Updated and maintained databases to track shipments and inventory.
  • Oversaw daily operations of warehouse, including receiving, storing, and distributing products.
  • Implemented barcode scanning systems, resulting in 25% reduction in order processing time.
  • Collaborated with vendors to optimize shipping and receiving processes, reducing lead times and improving inventory turnover.
  • Conducted regular audits to ensure inventory accuracy and implemented corrective actions as needed.
  • Implemented and managed automated logistics systems, resulting in 20% reduction in operational costs.
  • Led integration of RFID technology, enhancing real-time tracking and visibility of inventory, leading to15% improvement in accuracy.
  • Coordinated with cross-functional teams to analyze data, identify process bottlenecks, and implement solutions for streamlining supply chain operations.
  • Developed and maintained procedures for proper operation and maintenance of automated logistics equipment, ensuring optimal performance.
  • Conducted regular training sessions for staff on use of automated systems, improving overall proficiency and reducing errors.

Warehouse Associate

Warehouse 13
Jacksonville, FL
02.2009 - 09.2012
  • Performed inventory control, such as counting, and stocking merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Consistently lifted materials weighing as much as 90 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Processed inbound and outbound shipments, verifying quantities and ensuring accuracy of order details.
  • Utilized computerized systems to generate shipping labels, packing slips, and invoices for outgoing orders.
  • Communicated effectively with carriers and couriers to schedule pickups and deliveries.
  • Assisted in organization and maintenance of warehouse inventory, optimizing storage space.
  • Efficiently picked and packed customer orders, maintaining high level of accuracy and meeting daily productivity targets.
  • Conducted regular cycle counts and participated in annual physical inventory audits, ensuring inventory accuracy.
  • Operated forklifts and pallet jacks to move and organize products within warehouse, adhering to safety protocols.
  • Collaborated with receiving team to unload, inspect, and organize incoming shipments, reducing processing times by 15%.

Education

Bachelor of Science - Information Technology And Cloud Computing

Western Governors University
Mill Creek, UT
09.2023 - Current

GED -

Jacksonville State Community College
Jacksonville, FL
02.2011 - 03.2011

Skills

    Hardware Installations

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Timeline

Bachelor of Science - Information Technology And Cloud Computing

Western Governors University
09.2023 - Current

CompTIA Security+

05-2022

Information Technology Specialist

US ARMY
02.2017 - Current

Automated Logistical Specialist

USMC| Department Of Defense
03.2013 - 09.2016

GED -

Jacksonville State Community College
02.2011 - 03.2011

Warehouse Associate

Warehouse 13
02.2009 - 09.2012

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Kenissac DavisInformation Technology Specialist