Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kenya Satcher

Jacksonville,AL

Summary

A highly skilled professional with a military background and a commitment to delivering exceptional client satisfaction. Possesses outstanding abilities in oral and written communication, safety protocols, active listening, and analytical problem-solving. Demonstrates expertise in enhancing client experiences through service-oriented behaviors, understanding their desires, and providing effective leadership.

Overview

9
9
years of professional experience

Work History

English Second Language Teacher

Cerverse Inc.
08.2023 - 08.2024
  • Responsible for teaching English to non-native speakers
  • Working in an after school academy, specialize in helping Elementary students learn formal grammar, vocabulary, pronunciation, and how to use the language comfortably in everyday communication.
  • Performed student assessments, documented findings and submitted reports on progress of each student.
  • Adapted instructional methods to accommodate diverse learning styles, ensuring each student's success in grasping complex concepts.
  • Taught 150 students principles and practices of English in groups of up to 13.

Recovery Aide

The Bridge Inc.
03.2021 - 07.2023
  • Support clients throughout their daily schedule of activities including meals, education, recreation, group time, and sleeping hours
  • Provide case management services including group and individual services for Basic Living Skills, Prevention, Parent Education, Family Support, Crisis Intervention, and other services
  • Assist in counselor/staff consultations on appropriate interventions with clients
  • Perform basic clerical activities
  • Document activities and incidents
  • Offered caring companionship and emotional support.

Gunner's Mate

US Navy Reserves
01.2016 - 07.2023
  • Gunner's mates are responsible for operation and maintenance of guided missile launching systems, gun mounts, and other ordnance equipment, as well as small arms and magazines
  • Worked with electrical and electronic circuitry; mechanical, hydraulic, and pneumatic systems.
  • Promoted culture of transparency and accountability within the organization regarding risk management practices.
  • Built high-performing Risk Operations team through strategic recruitment, onboarding, and ongoing development efforts.

Outreach Advisor

Gadsden State Community College
11.2021 - 11.2022
  • Emphasize to participants the importance of completing high school and continuing their education beyond high school in a post secondary education.
  • Assist participants with college application process.
  • Provide career and academic counseling.
  • Organize and conduct college campus visits, career, or cultural field trips.
  • Provide and conduct workshops to assist participants with academic skills, interpersonal skills, and career choices.
  • Interviewed, screened, enrolled, and sourced 75 new students.

Cashier, Garden Center, and Deli

Walmart
01.2017 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.

Education

Bachelor of Science - Psychology

The University of Alabama At Birmingham
Birmingham, AL
12.2020

Associate of Arts - General Studies

Gadsden State Community College
Gadsden, AL
08.2018

High School Diploma -

Jacksonville High School
Jacksonville, AL
01.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Counseling
  • Mental Health Support
  • Client Advocacy
  • Career Counseling
  • Workplace Safety
  • Occupational safety

References

  • Greta Swain, 256-225-3987, Mrsgswain@gmail.com
  • Tonya Wilson Douthitt, 256-231-9914, twilson_21@yahoo.com
  • Shalonda McClellan, 256-553-2468, shalondamcclellan@gmail.com
  • Princess Rogers, 256-225-5948, pceolar@gmail.com

Timeline

English Second Language Teacher

Cerverse Inc.
08.2023 - 08.2024

Outreach Advisor

Gadsden State Community College
11.2021 - 11.2022

Recovery Aide

The Bridge Inc.
03.2021 - 07.2023

Cashier, Garden Center, and Deli

Walmart
01.2017 - 12.2020

Gunner's Mate

US Navy Reserves
01.2016 - 07.2023

Bachelor of Science - Psychology

The University of Alabama At Birmingham

Associate of Arts - General Studies

Gadsden State Community College

High School Diploma -

Jacksonville High School

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Kenya Satcher