Keturah D Hudgins
Customer Specialist Remote
APO
Summary
With over a decade of experience in medical, education, and customer service environments, I have gained valuable expertise in managing teams and achieving daily goals. Thriving in fast-paced and high-pressure situations, I excel at multitasking and utilizing technical applications to accurately document work. Self-discipline and proficiency in various software make for a reliable and efficient professional.
Overview
16
16
years of professional experience
24
24
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Behavior Paraeducator
Yelm Community Schools
01.2022 - 01.2024
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Encouraged student independence by teaching self-advocacy skills and fostering personal responsibility for learning outcomes.
ESL Teacher
Q Kids
01.2018 - 04.2023
- Used the interactive platform to teach Beijing children English
- Taught with passion, while using TPR and clear vocabulary
- Eliminated distractions by using tools on the platform software
- Gave evaluations for every student at the end of class
- Created communication strategies to meet client objectives
- Assessed finished items for defects and ordered reworks to eliminate irregularities
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Adopted new technologies and online platforms to facilitate student learning.
Health Care Technician
East Central Regional Hospital
01.2015 - 02.2018
- Attended debriefings for individuals mental behavior progress
- Performed hourly checks to make sure that individual were safe
- Obtained vital signs and monitored behavior
- Charted behaviors daily
- Assisted with medication and daily living
Receptionist
University Hospital
05.2008 - 02.2018
- Company Overview: Medical Office Receptionist (University Hospital Volunteer Worker)
- Called patients to remind them of their doctor appointments
- Organized Charts and paper work
- Used office machines such as fax machines, copy machines and computer
- Greeted patients and asked questions relating to different procedures
- Answered phone during busy times to relate important information regarding health services
- Medical Office Receptionist (University Hospital Volunteer Worker)
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Emergency Medical Technician
Capital City Ambulance Service
01.2014 - 12.2015
- Responded promptly to dispatched calls emergent/non-emergent
- Assisted with administering medications
- Documented paper work correctly
- Maintained workstation cleaned
- Maintained professionalism during stressful and non-stressful situations
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
Customer Service Expert
T-Mobile
11.2008 - 12.2013
- Answering questions regarding phone service or any service related to T-Mobile
- Providing accurate information to all customers and non-customers
- Quickly finding the right solutions to problems that usually requires time to solve
- Assisting customers to right fit their particular need
- Using office machines and computer programs to navigate thru software to assist customers
- Always being a team player in stressful or non-stressful situations
- Handling high volume calls due to new products, outages, and membership expansion
- Provided and took feedback for positive results for my position
- Established rapport with clients by actively listening to their needs and addressing concerns empathetically and effectively.
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
- Provided personalized assistance to customers, ensuring a positive experience with the company''s products or services.
- Identified areas for improvement within department procedures, implementing changes that resulted in more efficient operations.
Education
Bachelor of Science -
Liberty University
Lynchburg Virgina 05.2001 - Current
Skills
Type 45wpm
MS Word
MS Access
PowerPoint
MS Excel
Computer skills
Behavior management
Effective communication
Relationship building
Conflict resolution techniques
Crisis management
Calm and patient demeanor
Clerical support
Accomplishments
- Awarded multiple bonuses for punctuality and outstanding attendance.
- Developed course plans aimed at meeting academic, intellectual and social needs of each student.
- Resolved product issue through consumer testing.
- Completed 8 weeks in-depth training in ABA techniques.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Have paralegal certification
Certification
Paralegal
Timeline
Advanced Child Care Training with Pediatric First Aid/CPR/AED–American Red Cross.
02-2023
Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
02-2023
Behavior Paraeducator
Yelm Community Schools
01.2022 - 01.2024
Safety-Care Behavioral Safety Training certification – QBS, Inc.
01-2021
Paralegal
02-2020
ESL Teacher
Q Kids
01.2018 - 04.2023
Teaching English as a Second Language (TESL) Certification - TESOL International Association.
01-2016
Health Care Technician
East Central Regional Hospital
01.2015 - 02.2018
Emergency Medical Technician
Capital City Ambulance Service
01.2014 - 12.2015
Customer Service Expert
T-Mobile
11.2008 - 12.2013
Receptionist
University Hospital
05.2008 - 02.2018
Bachelor of Science -
Liberty University
05.2001 - Current