Keturah D Hudgins
Customer Specialist Remote
APO
Summary
With over a decade of experience in medical, education, and customer service environments, I have gained valuable expertise in managing teams and achieving daily goals. Thriving in fast-paced and high-pressure situations, I excel at multitasking and utilizing technical applications to accurately document work. Self-discipline and proficiency in various software make for a reliable and efficient professional.
Overview
16
16
years of professional experience
24
24
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Behavior Paraeducator
Yelm Community Schools
01.2022 - 01.2024
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Encouraged student independence by teaching self-advocacy skills and fostering personal responsibility for learning outcomes.
ESL Teacher
Q Kids
01.2018 - 04.2023
- Used the interactive platform to teach Beijing children English
- Taught with passion, while using TPR and clear vocabulary
- Eliminated distractions by using tools on the platform software
- Gave evaluations for every student at the end of class
- Created communication strategies to meet client objectives
- Assessed finished items for defects and ordered reworks to eliminate irregularities
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Adopted new technologies and online platforms to facilitate student learning.
Health Care Technician
East Central Regional Hospital
01.2015 - 02.2018
- Attended debriefings for individuals mental behavior progress
- Performed hourly checks to make sure that individual were safe
- Obtained vital signs and monitored behavior
- Charted behaviors daily
- Assisted with medication and daily living
Receptionist
University Hospital
05.2008 - 02.2018
- Company Overview: Medical Office Receptionist (University Hospital Volunteer Worker)
- Called patients to remind them of their doctor appointments
- Organized Charts and paper work
- Used office machines such as fax machines, copy machines and computer
- Greeted patients and asked questions relating to different procedures
- Answered phone during busy times to relate important information regarding health services
- Medical Office Receptionist (University Hospital Volunteer Worker)
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Emergency Medical Technician
Capital City Ambulance Service
01.2014 - 12.2015
- Responded promptly to dispatched calls emergent/non-emergent
- Assisted with administering medications
- Documented paper work correctly
- Maintained workstation cleaned
- Maintained professionalism during stressful and non-stressful situations
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
Customer Service Expert
T-Mobile
11.2008 - 12.2013
- Answering questions regarding phone service or any service related to T-Mobile
- Providing accurate information to all customers and non-customers
- Quickly finding the right solutions to problems that usually requires time to solve
- Assisting customers to right fit their particular need
- Using office machines and computer programs to navigate thru software to assist customers
- Always being a team player in stressful or non-stressful situations
- Handling high volume calls due to new products, outages, and membership expansion
- Provided and took feedback for positive results for my position
- Established rapport with clients by actively listening to their needs and addressing concerns empathetically and effectively.
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
- Provided personalized assistance to customers, ensuring a positive experience with the company''s products or services.
- Identified areas for improvement within department procedures, implementing changes that resulted in more efficient operations.
Education
Bachelor of Science -
Liberty University
Lynchburg Virgina 05.2001 - Current
Skills
Type 45wpm
Accomplishments
- Awarded multiple bonuses for punctuality and outstanding attendance.
- Developed course plans aimed at meeting academic, intellectual and social needs of each student.
- Resolved product issue through consumer testing.
- Completed 8 weeks in-depth training in ABA techniques.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Have paralegal certification
Certification
Paralegal
Timeline
Advanced Child Care Training with Pediatric First Aid/CPR/AED–American Red Cross.
02-2023
Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
02-2023
Behavior Paraeducator
Yelm Community Schools
01.2022 - 01.2024
Safety-Care Behavioral Safety Training certification – QBS, Inc.
01-2021
Paralegal
02-2020
ESL Teacher
Q Kids
01.2018 - 04.2023
Teaching English as a Second Language (TESL) Certification - TESOL International Association.
01-2016
Health Care Technician
East Central Regional Hospital
01.2015 - 02.2018
Emergency Medical Technician
Capital City Ambulance Service
01.2014 - 12.2015
Customer Service Expert
T-Mobile
11.2008 - 12.2013
Receptionist
University Hospital
05.2008 - 02.2018
Bachelor of Science -
Liberty University
05.2001 - Current
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