Kevin Kim
Commercial Sales Operations at Hyundai Motor America
Seoul
Summary
Experienced with logistics operations, ensuring seamless alignment between supply chain optimization and company objectives. Utilizes data-driven insights to optimize processes and support decision-making. Track record of effective communication and collaboration with cross-functional teams.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Commercial Sales Operations Analyst
Hyundai Motor America
04.2024 - Current
- Effectively administer all commercial sales operations functions to ensure total customer satisfaction and maintain professional relationships with Commercial Fleet Customers
- Implement improved Distribution and Import processes by sourcing and allocating commercial fleet vehicles, communicating with dealerships and fleet customers, and supporting all field activities
- Assisted with day-to-day operations, working efficiently with Corporate Sales Senior Manager, and Fleet Sales Managers by engaging in all customer service activities
- Administer all commercial sales operations functions, ensuring customers comply with HMA policies and procedures
- Used strong analytical and problem-solving skills to conduct sales analysis through reporting tools and develop effective solutions for customers
- Make business and operational recommendations based on analytical review and data analysis
Order Operations & Carflow Analyst
Fisker Inc
10.2023 - 04.2024
- Manage the vehicle ordering process to ensure efficient and accurate distribution and optimize the product mix for maximum turn-rate
- Increase efficiency in global allocation processes by coordinating with manufacturing plant to manage vehicle production and delivery schedules to ensure timely distribution
- Proactively identify potential delays or supply chain disruptions and develop solutions to mitigate risk
- Analyze distributor data to identify trends, inefficiencies, and opportunities for process improvement
- Performed audits of Fisker’s shipping and retail sales achievement and prepare recommendation for supply requests to manage and optimize vehicle supply with consumer demand
- Collaborated with cross-functional teams (Global sales planning, Sales operations, Retail sales) to coordinate inventory constraints and identify future risk and opportunities in Fisker’s annual sales plan
Finished Vehicle Logistics Analyst
Tesla
06.2022 - 09.2023
- Managed end-to-end operations of moving vehicles from Giga Factory (Fremont) to Southern California delivery centers through Tesla's logistics network, with a primary focus on Rail Operations
- Oversaw all operations and carrier performance KPIs, while monitoring and continuing to find new solutions to increase ETA integrity for internal sales and delivery teams
- Continuously identified innovative ways to improve internal logistics systems and provide the best customer experience
- Reduced transportation costs, coordinating optimal shipping routes and negotiating carrier contracts
- Improved supply chain efficiency by analyzing and optimizing logistics processes
Retail Business Analyst
Wella Company
01.2022 - 06.2022
- Developed training manuals to support SAP and PO management, helping employees fully understand new systems and procedures
- Optimized workflow processes to enhance overall productivity in order processes and maintain high product and service quality
- Conducted internal and external audits to assign correct reason codes for root cause analysis on all KPIs
- Streamlined project management with effective communication and collaboration across cross-functional teams to manage emergency orders
- Performed gap analysis to identify order patterns and ensure order size optimization
Inbound Logistics Analyst
Whole Foods Market
04.2021 - 12.2021
- Responsible for handling inbound freight needs of perishables and other products for all Whole Food Market locations
- Analyzed transportation data, weekly and quarterly KPI reports to identify trends to inform future route planning decisions and reduce transit times
- Minimize overall supply chain costs without compromising quality or reliability of supply
- Led process improvement initiatives within supply chain, resulting in reduced lead times and increased customer satisfaction levels
- Collaborated with central and regional teams to coordinate demand and availability signals among distribution network tiers, including vendors, consolidation warehouses and distribution centers
- Reduced transportation costs, coordinating optimal shipping routes and negotiating carrier contracts
Outbound Logistics Analyst
Panasonic USA
01.2020 - 04.2021
- Conducted thorough data analysis (Daily track and trace review) and monthly KPI reports for compliance accounts with 3PL partner CH Robinson (LTL) to provide valuable insights for strategic decision-making in logistics operations for early & late shipments
- Improved supply chain efficiency by analyzing and optimizing logistics processes and provide alternative options and solutions
- Analyzed transportation data to coordinate recovery solution and ensure continuous operational success with internal customers, external customers, carriers and forwarders
- Led process improvement initiatives within the supply chain, resulting in reduced lead times and increased customer satisfaction levels.
Customer Operations Analyst
Moët Hennessy USA
09.2016 - 12.2019
- Spearheaded process automation initiatives to manage day-to-day operations of distributor orders in North East Region (NY, MA, NJ, RI, CT)
- Supported business growth for distributors by providing insightful recommendations on direct import, stock status, EDI distributor orders and allocation constraints
- Developed performance metrics to evaluate distributors operations effectiveness and optimize flow of goods to market
- Reduced risk exposure by conducting thorough risk assessments and developing mitigation strategies
Ocean Import/Export Analyst
FNS, Inc.
05.2015 - 02.2016
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations
- Conducted resource allocation based on daily shipment orders from LG Chemical
- Coordinate with steamship line to expedite/hold cargo upon request, arrange pick up/delivery to door, and AR/AP invoicing
- Conducted thorough audits of Control and check daily operations matching with cost and resources used and incurred
- Managed all daily communication with overseas agents regarding document revision, updates on schedule modification, and any extra charges incurred
- Investigated invoices by coordinating with steamship line to recreate overcharged invoices (detention, demurrage, diversion, overweight)
- Manage operations planning metrics in ocean freight rate, port/rail routing, warehouse options, and trucking rate to create weekly and monthly KPI reports for internal leadership team
Export Coordinator
MIQ Logistics
08.2014 - 05.2015
- Managed a high volume of export orders by accurately scheduling cargo for export transportation via ocean vessel and monitor all HAZMAT shipments for accurate documentation and certification
- Supported management decision-making by providing detailed reports on export activities, highlighting areas of strength as well as opportunities for improvement
- Provided competitive rates to customer's overseas - ocean freight, transportation, bill of lading fee and handling fee by negotiating service contract with steamship line
- Enhanced customer satisfaction with timely shipments and accurate documentation through meticulous attention to detail
- Managed the accurate preparation of all necessary documentation including commercial invoices, packing lists, and certificates of origin to avoid complications during customs clearance
Ocean Import Coordinator
FNS, Inc
08.2013 - 08.2014
- Analyzed shipping data to identify areas for improvement, making recommendations for process enhancements that led to increased efficiency in ocean import coordination tasks
- Collaborated with overseas partners to coordinate shipments, ensuring smooth transit across international borders
- Streamlined ocean import processes by implementing efficient communication and documentation strategies
Education
Master of Science - Supply Chain Management
Rutgers University
Newark, New Jersey 04.2001 -
Bachelor of Science - Aviation Management
Purdue University
West Lafayette, Indiana 04.2001 -
High School Diploma -
Seoul International School
Seoul, Korea 04.2001 -
Skills
- Logistics Management
- Import/Export Operations
- Supply Chain Management
- Customer Relationship Management
- Data Analysis
- Transportation
Timeline
Commercial Sales Operations Analyst
Hyundai Motor America
04.2024 - Current
Order Operations & Carflow Analyst
Fisker Inc
10.2023 - 04.2024
Finished Vehicle Logistics Analyst
Tesla
06.2022 - 09.2023
Retail Business Analyst
Wella Company
01.2022 - 06.2022
Inbound Logistics Analyst
Whole Foods Market
04.2021 - 12.2021
Outbound Logistics Analyst
Panasonic USA
01.2020 - 04.2021
Customer Operations Analyst
Moët Hennessy USA
09.2016 - 12.2019
Ocean Import/Export Analyst
FNS, Inc.
05.2015 - 02.2016
Export Coordinator
MIQ Logistics
08.2014 - 05.2015
Ocean Import Coordinator
FNS, Inc
08.2013 - 08.2014
Master of Science - Supply Chain Management
Rutgers University
04.2001 -
Bachelor of Science - Aviation Management
Purdue University
04.2001 -
High School Diploma -
Seoul International School
04.2001 -
Similar Profiles
Angela James-FlemisterAngela James-Flemister
Payment Analyst 1 at Hyundai Motor America/Roth StaffingPayment Analyst 1 at Hyundai Motor America/Roth Staffing
Will GatesWill Gates
Vehicle Safety Data Analyst at Hyundai Motor AmericaVehicle Safety Data Analyst at Hyundai Motor America
Ciaza PerryCiaza Perry
Case Manager at Hyundai Motor AmericaCase Manager at Hyundai Motor America