Kyarnyo ThinThwel

• Built a loyal customer base due to excellent service provision.
• Promoted seasonal specials successfully attracting more patrons.
• Coordinated reservations smoothly leading to an organised seating system.
• Handled cash transactions, ensuring accurate bookkeeping at all times.
• Organised special events, drawing in new customers.
• Negotiated with suppliers for better pricing on food and beverage orders.
• Trained new staff members effectively resulting in quicker acclimation to job roles.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.

• Kept bar fully stocked at all times to meet customer demands efficiently.
• Monitored and audited inventory, promptly reordering low-stock supplies to avoid shortages.
• Facilitated outstanding guest service experiences in high-volume settings.
• Worked with bar management to implement and enforce responsible drinking practices..
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Developed new cocktail recipes to keep menu fresh and appealing.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Maintained cleanliness of bar area, ensuring a welcoming atmosphere.

My name is KyarnyoThinThwel.

I am a dedicated customer service and operations management professional with over three years of experience in the fast-paced environment of airport operations. In my role as an Airport Customer Service & Operations Manager at YACL [Yangon Aerodrome Company Ltd], I successfully led a team to provide exemplary service to travelers, managed daily operational challenges, and ensured compliance with all regulatory and safety protocols. My ability to communicate effectively, resolve problems quickly, and streamline processes has consistently resulted in enhanced customer satisfaction and operational efficiency.

In addition to my airport management experience, I have also gained valuable customer service skills through various part-time positions in the restaurant industry. Working in busy restaurant settings, I developed strong interpersonal skills and learned to thrive under pressure while maintaining a focus on quality service and attention to detail. This diverse background has equipped me with the adaptability to excel in different high-demand service environments.

I hold customer service certificates and language programs from airport industry, which has further solidified my foundation in leadership, teamwork, and effective communication. I am now seeking to leverage my comprehensive experience and skills to contribute to a forward-thinking organization, where I can continue to grow professionally while delivering outstanding service and operational excellence.

• Increased client retention through excellent customer service skills.
• Provided exceptional customer service, enhancing client satisfaction.
• Managed client relationships for enhanced customer service satisfaction.
• Upheld restaurant's reputation through excellent customer service.
• Answered phone calls politely, facilitating customer service excellence.
• Trained staff to provide excellent customer service consistently.
• Handled cash transactions for smooth customer service experience..