Kijeong Hwang
Seoul
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
2
2
Certifications
3
3
Languages
Work History
EDIYA Cafe Barista
Ediya Coffee
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
- Resolved customer complaints promptly and professionally, ensuring repeat business and upholding the cafe''s reputation for excellent service.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
- Managed inventory levels effectively by monitoring stock levels, placing orders as needed, and minimizing waste through proper storage techniques.
Overseas English Camp Chaperone/Group Facilitator
MBC English Camp
- Conducted thorough safety briefings and emergency preparedness drills to educate participants on proper procedures in case of any unforeseen circumstances.
- Planned and facilitated daily activities for participants of an overseas English camp, ensuring engagement and learning objectives were met.
- Fostered a multicultural environment conducive to collaboration and communication, promoting teamwork and leadership among participants.
- Implemented and enforced strict safety protocols during all camp activities, including excursions and outdoor events, to minimize risks and ensure the safety of participants.
Mobile App Quality Assurance Manager
NAVER
10.2021 - 04.2024
- Drove successful product launches with rigorous pre-release testing protocols that minimized post-launch issues.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Played a crucial role in refining company manufacturing practices by providing expert guidance on regulatory compliance matters.
- Championed a customer-focused mindset across the organization by emphasizing the importance of consistently delivering high-quality products and services.
Education
Bachelor of Science - Information And Interaction Design
Yonsei University
Seoul, South Korea 04.2001 -
NTU Student Exchange Program - School of Art, Design And Media
Nanyang Technological University
Singapore 04.2001 -
High School Deploma (French Major) -
Daeil Foreign Language High School
Seoul, South Korea 04.2001 -
Skills
- Workplace Safety
- Food safety understanding
- Order Taking
- Product Upselling
- Communication abilities
Accomplishments
Volunteer Tour Guide for Foreign Tourists in Seoul
(Hi Seoul Youth Hostel)
Role Description: Served as a volunteer tour guide for foreign tourists visiting Seoul, providing them with guided tours of the city's major attractions and cultural sites.
Key Responsibilities:
- Welcomed and assisted international visitors, ensuring they had a positive and enjoyable experience during their stay.
- Conducted tours in English, offering detailed information about historical landmarks, cultural practices, and local customs.
- Managed diverse groups of tourists, addressing their questions and concerns to enhance their understanding and appreciation of Korean culture.
- Demonstrated strong interpersonal and communication skills, adapting the tour to meet the needs and interests of various groups.
Skills Developed:
- Cross-cultural communication and sensitivity
- Customer service and hospitality
- Public speaking and presentation
- Problem-solving and adaptability
- Organizational and time management
Certification
Computer Specialist in Spreadsheet & Database Level-2
Timeline
Mobile App Quality Assurance Manager
NAVER
10.2021 - 04.2024
Bachelor of Science - Information And Interaction Design
Yonsei University
04.2001 -
NTU Student Exchange Program - School of Art, Design And Media
Nanyang Technological University
04.2001 -
High School Deploma (French Major) -
Daeil Foreign Language High School
04.2001 -
EDIYA Cafe Barista
Ediya Coffee
Overseas English Camp Chaperone/Group Facilitator
MBC English Camp
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