Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kim DowGyum

Kim DowGyum

Service Management
Gyeonggi-do,Bucheon

Summary

I am a person who is always motivated in life. Also who takes responsibility and acts accordingly in any situation. Teamwork is one of the most confident parts for me. For two years, Working with the members of the Marine Corps everyday for 2 years, and I have always valued teamwork with all the staff members at the hotel after being discharged from the military. If there's a chance for me to get the opportunity to work as a cabin crew, I will work with the importance of teamwork and service management with all the crew members. Also Well organized and hardworking with having passion of being in of the best cabin crews in the world.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Courtyard by Marriott Seoul Botanic Park

Employee
05.2022 - 01.2024
  • As a Front desk agent providing the best services during check in and check out is mandatory during their stay.
  • I have experienced team work with our front desk agents about analyzing in how to improve more of our service actions for our guests during their stay.
  • Working with the marketing team in order to test out different packages for all other seasons of the year.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed and updated databases to handle customer data.
  • Managed over 60 guests each day made me take a lot of responsibility.

Education

Bachelor of Tourism Management -

Inha Technical College
Incheon
04.2001 -

Skills

  • Teamwork and Collaboration

    • undefined

    Accomplishments

    • 2016 - Bronze medalist in judo tournament.
    • 2017 - Bronze medalist in judo tournament.
    • 2018 - Silver medalist in just tournament.
    • 2019 - Marine Corps Captain of Special Task Force on Counterterrorism.
    • 2020 - Completion of special mission training on counterterrorism
    • 2020- Completion of anti-terror special mission sniper training

    Timeline

    Courtyard by Marriott Seoul Botanic Park

    Employee
    05.2022 - 01.2024

    Bachelor of Tourism Management -

    Inha Technical College
    04.2001 -

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