KIM JAEEUN
Sales Agent
Seoul
Summary
Multilingual, service-driven professional with over 4 years of experience in cross-border logistics and luxury hospitality. Proven track record in customer service, travel coordination, and international client engagement. Fluent in Korean, English, and Mandarin, with strong interpersonal skills and cultural adaptability. Eager to contribute my service mindset, operations knowledge, and global communication skills to Emirates’ customer excellence team.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Cross-Border E-commerce Operations Associate
Lotte Global Logistics
02.2022 - Current
- Supported major Chinese e-commerce accounts with B2C import operations and client support.
- Managed API-integrated logistics operations, 3PL vendor communications, and contract negotiations.
- Collaborated with internal and external partners to troubleshoot urgent cases and ensure smooth cargo flow.
- Prepared weekly sales reports and revenue forecasts for leadership decision-making.
- Handled customer inquiries and exception cases related to shipments, delays, and service coordination.
Guest Relations Associate
Shangri-La's Far Eastern Plaza Hotel Taipei
03.2019 - 03.2020
- Delivered luxury-level guest service in English, Mandarin, and Korean to a diverse international clientele.
- Handled VIP guest arrangements, special requests, and real-time complaint resolution.
- Assisted front office operations including room reservations, airport transfers, and concierge coordination.
- Developed strong communication and empathy skills critical to front-facing service roles.
Education
Graduated - History, Political Science
Sungkyunkwan University
Skills
- Customer Service & Complaint Handling
- Multilingual Communication
- Travel Coordination & Booking Systems
- Contract Administration & Vendor Liaison
- Data Reporting & Microsoft Excel
Additional Information
Experienced in international logistics and booking-related regulations, Proactive and culturally sensitive team player, Open to relocation, global work environments, and flexible work hours
Timeline
Cross-Border E-commerce Operations Associate
Lotte Global Logistics
02.2022 - Current
Guest Relations Associate
Shangri-La's Far Eastern Plaza Hotel Taipei
03.2019 - 03.2020
Graduated - History, Political Science
Sungkyunkwan University
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