Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kim kang eun

Busan

Summary

Vietnam boasts beautiful nature and a rich cultural heritage, and its hotel industry continues to grow rapidly. I aspire to explore their service methods and operational practices by interning at a hotel in Vietnam, aiming to broaden my experience and knowledge. Additionally, I plan to improve my communication skills in a multicultural setting by working closely with local staff. The insights and skills I gain from this internship will significantly strengthen my capabilities and prepare me for a future role as a hotel manager. Thank you.

Overview

4
4
years of post-secondary education
2
2
Certifications

Work History

Intern

Lotte Hotel
07.2024 - 08.2024
  • I gained a deep understanding of the importance of room management and customer service, which are at the core of hotel operations
  • I was primarily responsible for handling deliveries, addressing customer inquiries and requests, and ensuring prompt and accurate resolution of any issues that arose
  • Additionally, by collaborating with team members, I contributed to the smooth operation of the rooms division and helped enhance customer satisfaction
  • This experience significantly improved my communication skills with customers and strengthened my practical service delivery capabilities
  • Based on this hands-on experience, I am eager to learn global service standards in international hotels and further develop my professional skills

Education

Hotel And Tourism Management -

Kyungsung University School
03.2021 - Current

Skills

Teamwork and collaboration

Positive attitude

Interpersonal and social skills

Certification

CS Leaders, 06/01/24

Timeline

Intern

Lotte Hotel
07.2024 - 08.2024

Hotel And Tourism Management -

Kyungsung University School
03.2021 - Current

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Kim kang eun