Kristine Kim
Vancouver
Summary
Talented with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Manager
Takeo Hormone Tepanyaki
10.2023 - 04.2024
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Manager
Jejutgan
05.2022 - 09.2023
- Stored and handled goods correctly to maintain freshness and condition.
- Grilled meats to customer specifications
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees to keep everyone on same page and working toward established business goals.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Barista and Bartender
Park913 Chungdam
12.2021 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Developed proficiency in using various equipment, including blenders, shakers, and espresso machines, for efficient drink preparation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Coffee Barista
Schedule Chungdam
04.2021 - 12.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Restaurant Server
Usagi Japenese Restaurant
06.2020 - 02.2021
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Staff Member
Baskin Robbins Ice Cream
10.2019 - 05.2020
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Completed shakes and ice cream desserts for customers.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
High School Diploma -
Yeongdongil High School
Jamsil, Seoul, South Korea02.2020
Skills
- Team Leadership
- Complex Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Cleaning and organization
- Hiring and Training
- Quick-learning
- Multitasking and Organization
- Safe Food Handling
- Beverage Preparation
Timeline
Manager
Takeo Hormone Tepanyaki
10.2023 - 04.2024
Manager
Jejutgan
05.2022 - 09.2023
Barista and Bartender
Park913 Chungdam
12.2021 - 05.2022
Coffee Barista
Schedule Chungdam
04.2021 - 12.2021
Restaurant Server
Usagi Japenese Restaurant
06.2020 - 02.2021
Staff Member
Baskin Robbins Ice Cream
10.2019 - 05.2020
High School Diploma -
Yeongdongil High School
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