Kyoungbin Lee

As a receptionist, participated in organizing internal events and worked with various vendors to ensure the safety and optimization of office spaces, thereby maximizing employee efficiency. Managed internal costs and provided top-notch service to clients, drawing on extensive service experience to enhance customer satisfaction.

• Coordinated company events with venues and advised staff of pertinent details.
• Scheduled space or equipment for special programs, meetings and conferences.
• Investigated and analyzed client complaints to identify and resolve issues.
• Greeted visitors and provided them with assistance.
• Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

In the aviation industry, I quickly acquired the skills to systematically manage all activities from check-in counter and gate operations to pre-flight preparations in a short period of time. I was responsible for the safety and security of passengers and provided top-notch service to customers, leveraging my professional service experience. Additionally, I swiftly responded to passenger needs through my problem-solving abilities and enhanced operational efficiency by collaborating with various departments, successfully maintaining a 95% on-time departure rate for flights.

• Greeted passengers, answered inquiries and directed them to appropriate areas.
• Assisted with check-in process for departing flights including verifying passenger identification and processing ticketing requests.
• Monitored the boarding of aircrafts and ensured all safety regulations were met.
• Handled customer complaints in a professional manner and resolved issues quickly.
• Communicated flight information, gate changes and other important announcements over the PA system.
• Coordinated with airline personnel regarding passenger seating assignments and baggage handling procedures.
• Inspected aircraft interiors before each flight to ensure cleanliness standards were met.
• Collaborated closely with other departments such as maintenance and catering services when needed.
• Managed gate, ramp and cabin services for each flight.
• Utilized PA system to announce departures and changes to landings.
• Collected baggage charges and accepted baggage for check-in.
• Responded politely to passenger complaints regarding ticketing and baggage handling.