KYUNGA LEE
Cabin Crew
Gwangju
Summary
Experienced service professional with a background in overseas luxury hospitality. Strong in personalized service, problem solving, and communication in fast-paced, multicultural settings. Culturally aware and empathetic, with a proven ability to build trust and ensure guest satisfaction.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Hotel Front Desk Receptionist
Sheraton Grande Sukhumvit, a Luxury Collection
03.2024 - 09.2024
- Provided personalized service at a 5-star hotel
- Maintained accurate visitor records in line with security standards
- Resolved guest issues with a multicultural team, maintaining safety and service excellence
Barista
GONG CHA Tea
02.2020 - 02.2022
- Crafted personalized beverages based on customer requests, contributing to increased sales.
- Warmly engaged with customers and supported team efforts to maintain a positive, energetic environment
Education
Bachelor - English Language And Literature
Chonnam National University
03.2020 - 08.2025
Skills
- Service excellence
- Effective problem resolution
- Compassionate care
- Food and beverage service
- Grooming and personal hygiene
Other Abroad Experiences
- Lived and Studied in the U.S. at Murray State University, enhancing English fluency through daily communication.
- Traveled nationwide with international peers, gaining strong cross-cultural and interpersonal skills.
Timeline
Hotel Front Desk Receptionist
Sheraton Grande Sukhumvit, a Luxury Collection
03.2024 - 09.2024
Bachelor - English Language And Literature
Chonnam National University
03.2020 - 08.2025
Barista
GONG CHA Tea
02.2020 - 02.2022
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