LADORI BROWN
Daegu, South Korea
Summary
Skilled coordinator knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance and quality-driven with 8 years of experience. Natural leadership talent with motivational approach.
Overview
8
8
years of professional experience
Work History
Program and National Test Center Coordinator
University of Maryland Global Campus
02.2024 - Current
- Develops and maintained relationships with local organizations to expand the center's reach.
- Provides guidance to students on academic planning, college applications, and career exploration.
- Conducts outreach activities in local schools and communities to promote awareness of the center's services.
- Collaborates with other community partners on initiatives aimed at enhancing youth development.
- Enhances performance through collaboration with diverse teams.
- Assist with the preparation of materials, such as answer sheets and test booklets, for testing sessions.
- Monitors the testing environment to ensure fairness and accuracy of tests.
- Provides instructions to test takers on how to complete their exams correctly.
- Resolves any issues or concerns raised by test takers in a timely manner.
- Collected completed answer sheets from each test taker at the end of their exams.
Member Service Representative
First National Bank Texas
03.2022 - Current
- Investigating and assessing the financial risks posed by a company's operations and monitoring/regulating high-risk activities
- Ensure efficient identification and monitoring of activities and transactions considered suspicious
- Ensure timely and efficient reporting of transactions considered suspicious
- Conducting proper investigation of money laundering alerts or transactions considered suspicious
- Analyzing data to identify patterns, trends, or other noteworthy information
- Researching and filing daily currency transactions reports effectively.
Assistant Branch Manager
Heart O' Texas Federal Credit Union
03.2021 - 03.2022
- Monitoring daily operations, including cashier and teller activities, to ensure adherence to company policies and procedures
- Providing customer service by answering questions about products or services, processing transactions, and resolving complaints
- Communicating with customers and other stakeholders about new products and services offered by the bank
- Reviewing financial statements and other reports to identify trends or issues in order to make business decisions
- Performing clerical tasks such as updating account records, processing payments, and inputting data into computer systems
- Managing staff members in the branch including training and motivating
- Meeting with clients to discuss personal finance needs and goals
- Responsible for processing all transactions associated with the vault
- Verifies/balances/accepts incoming deliveries from Armored Car couriers and vendors
- Open and close a variety of types of accounts, process address changes, and collect security box rental fees.
Teller
Anderson Federal Credit Union
05.2020 - 03.2021
- Perform routine bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
- Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed
- Comply and stay up-to-date with applicable laws and regulations
- Promote strong customer and client interactions, build relationships and participate in cross-selling, and offer new products and features
- Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery.
Human Resource Specialist
US Army
08.2016 - 11.2017
- Serving as custodian of classified documents
- Track personnel and supplies within the US Army
- Track and file administrative paperwork and personnel files
- Sort, collect, and supply mail for Soldiers
- Support, collect, store personnel files
- Use different programs and systems on the computer
- Supply information, control data for the Soldiers and their family members.
Education
Bachelors of Science in Human Resource Management -
Park University
Skills
- Customer Service
- Active listening
- Communication
- Proficient in Microsoft Office
- Interpersonal
- Data Entry
- Document Management
- Professional Networking
- Time management
- Data visualization
- Organizational Leadership
Timeline
Program and National Test Center Coordinator
University of Maryland Global Campus
02.2024 - Current
Member Service Representative
First National Bank Texas
03.2022 - Current
Assistant Branch Manager
Heart O' Texas Federal Credit Union
03.2021 - 03.2022
Teller
Anderson Federal Credit Union
05.2020 - 03.2021
Human Resource Specialist
US Army
08.2016 - 11.2017
Bachelors of Science in Human Resource Management -
Park University
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