Skilled coordinator knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance and quality-driven with 8 years of experience. Natural leadership talent with motivational approach.
Overview
8
8
years of professional experience
Work History
Program and National Test Center Coordinator
University of Maryland Global Campus
02.2024 - Current
Develops and maintained relationships with local organizations to expand the center's reach.
Provides guidance to students on academic planning, college applications, and career exploration.
Conducts outreach activities in local schools and communities to promote awareness of the center's services.
Collaborates with other community partners on initiatives aimed at enhancing youth development.
Enhances performance through collaboration with diverse teams.
Assist with the preparation of materials, such as answer sheets and test booklets, for testing sessions.
Monitors the testing environment to ensure fairness and accuracy of tests.
Provides instructions to test takers on how to complete their exams correctly.
Resolves any issues or concerns raised by test takers in a timely manner.
Collected completed answer sheets from each test taker at the end of their exams.
Member Service Representative
First National Bank Texas
03.2022 - Current
Investigating and assessing the financial risks posed by a company's operations and monitoring/regulating high-risk activities
Ensure efficient identification and monitoring of activities and transactions considered suspicious
Ensure timely and efficient reporting of transactions considered suspicious
Conducting proper investigation of money laundering alerts or transactions considered suspicious
Analyzing data to identify patterns, trends, or other noteworthy information
Researching and filing daily currency transactions reports effectively.
Assistant Branch Manager
Heart O' Texas Federal Credit Union
03.2021 - 03.2022
Monitoring daily operations, including cashier and teller activities, to ensure adherence to company policies and procedures
Providing customer service by answering questions about products or services, processing transactions, and resolving complaints
Communicating with customers and other stakeholders about new products and services offered by the bank
Reviewing financial statements and other reports to identify trends or issues in order to make business decisions
Performing clerical tasks such as updating account records, processing payments, and inputting data into computer systems
Managing staff members in the branch including training and motivating
Meeting with clients to discuss personal finance needs and goals
Responsible for processing all transactions associated with the vault
Verifies/balances/accepts incoming deliveries from Armored Car couriers and vendors
Open and close a variety of types of accounts, process address changes, and collect security box rental fees.
Teller
Anderson Federal Credit Union
05.2020 - 03.2021
Perform routine bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed
Comply and stay up-to-date with applicable laws and regulations
Promote strong customer and client interactions, build relationships and participate in cross-selling, and offer new products and features
Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery.
Human Resource Specialist
US Army
08.2016 - 11.2017
Serving as custodian of classified documents
Track personnel and supplies within the US Army
Track and file administrative paperwork and personnel files
Sort, collect, and supply mail for Soldiers
Support, collect, store personnel files
Use different programs and systems on the computer
Supply information, control data for the Soldiers and their family members.
Education
Bachelors of Science in Human Resource Management -
Park University
Skills
Customer Service
Active listening
Communication
Proficient in Microsoft Office
Interpersonal
Data Entry
Document Management
Professional Networking
Time management
Data visualization
Organizational Leadership
Timeline
Program and National Test Center Coordinator
University of Maryland Global Campus
02.2024 - Current
Member Service Representative
First National Bank Texas
03.2022 - Current
Assistant Branch Manager
Heart O' Texas Federal Credit Union
03.2021 - 03.2022
Teller
Anderson Federal Credit Union
05.2020 - 03.2021
Human Resource Specialist
US Army
08.2016 - 11.2017
Bachelors of Science in Human Resource Management -
Program and National Test Center Coordinator at University of Maryland Global CampusProgram and National Test Center Coordinator at University of Maryland Global Campus
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
Crisis Receiving Center/Detox Program Coordinator at Richmond Behavioral Health AuthorityCrisis Receiving Center/Detox Program Coordinator at Richmond Behavioral Health Authority
Advance Career Training (ACT) / Off-Center Training Program (OTP) Coordinator at David L. Carrasco Job Corps CenterAdvance Career Training (ACT) / Off-Center Training Program (OTP) Coordinator at David L. Carrasco Job Corps Center