Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Larene Paik

Larene Paik

Seodaemun-gu, Seoul,11

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated service expertise, including competitive offerings, pricing and market positioning.

Analytical Legal Assistant well-versed in legal research and documentation and exhibits professionalism by recognizing and adhering to tax and property policies. Offers clear and concise data based on creative and complex research findings. Fosters cooperative and supportive relationships with peers, superiors and clients to achieve They won a satisfactory trial ruling. Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.

Overview

3
3
Languages
8
8
years of post-secondary education
5
5
years of professional experience

Work History

Composition Teacher

Philos Academy
Suseonggu, Daegu
05.2020 - 05.2021
  • Participated in 1 year department and employee team meetings to discuss student performance and academic achievement.
  • Created curricula, tests and exams to reinforce student learning in Essay for Korean SAT subject.
  • Prepared lesson plans for over 8 classes per week to accommodate students with varying proficiency levels.
  • Provided academic advisement and educational guidance for adult learners using constructive feedback, in-person facilitation, contact calls and emails.

Paralegal

New East Sea Law Firm
Seochogu, Seoul
05.2020 - 08.2021
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
  • Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
  • Prepared legal briefs, motions and pleadings.

Customer Service Manager

The Q Escape
Mapogu, Seoul
03.2018 - 04.2020
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
  • Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Guided customers through pre-experience precautions and let them into the room. In addition, in emergency situations such as fires, the situation was calmly described to customers according to protocol. They were quickly evacuated to emergency exits. Then part-time staff were ordered to evacuate, and finally shut off all the electricity on the floor to prevent further fires and then finally went down the building.

Customer Service Assistant

Subway (Sandwich)
Yeongdeungpogu, Seoul
06.2016 - 11.2016
  • Provided basic technical support for clients on wide range of sandwiches.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Described and explained details about product options to inform customers and guide purchasing decisions.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Communicated professionally with colleagues, freelancers and clients.
  • Recommended products to customers, thoroughly explaining details.
  • Cleaned the hall and kitchen, washed the dishes, and checked the overall inventory everyday.

Education

Bachelor of Science - Philosophy/Geography (Double Major)

Kyunghee University
Seoul
03.2016 - Current

High School Diploma -

Gwanak Hischool
Seoul
03.2013 - 02.2016

Skills

    Exceptional writer

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Timeline

Composition Teacher

Philos Academy
05.2020 - 05.2021

Paralegal

New East Sea Law Firm
05.2020 - 08.2021

Customer Service Manager

The Q Escape
03.2018 - 04.2020

Customer Service Assistant

Subway (Sandwich)
06.2016 - 11.2016

Bachelor of Science - Philosophy/Geography (Double Major)

Kyunghee University
03.2016 - Current

High School Diploma -

Gwanak Hischool
03.2013 - 02.2016
Larene Paik