Laylani Ruiz
Corpus Christi
Summary
Developed strong customer service and multitasking skills in high-paced environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
4
4
years of professional experience
Work History
Server
Hardknocks Sports Grill
03.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Engaged with customers to enhance their dining experience through attentive service.
Team Associate
Walmart
11.2022 - 06.2024
- Maintained organized displays and ensured merchandise was properly stocked.
- Engaged in ongoing training to improve product knowledge and customer service skills.
- Conducted regular cleaning and maintenance of sales floor for optimal presentation.
- Greeted and interacted with customers to assist in selecting and locating merchandise.
- Enhanced team performance by collaborating with colleagues to achieve daily sales goals and complete tasks efficiently.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Carhop Server
Sonic DriveIn
06.2021 - 08.2022
- Resolved customer complaints promptly to enhance satisfaction levels.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
- Developed strong rapport with regular patrons, fostering loyalty to the establishment through personalized service experiences.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Ingleside High School
Ingleside, Texas05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Team collaboration
- Sales techniques
- Problem-solving
- Excellent communication
- Multitasking Abilities
- Adaptable and flexible
- Time management
- Task prioritization
Timeline
Server
Hardknocks Sports Grill
03.2024 - 02.2025
Team Associate
Walmart
11.2022 - 06.2024
Carhop Server
Sonic DriveIn
06.2021 - 08.2022
High School Diploma -
Ingleside High School