Le Roi Mendez

Qualified Scrum Master with strong background in implementing and managing knowledge management systems. Successfully improved organizational efficiency through development and deployment of effective learning and knowledge-sharing strategies. Demonstrated skill in content management and collaboration tools to enhance team productivity.

I excel in crafting and executing robust knowledge management and training strategies to elevate global workforce performance and productivity. My role involves directing the creation, delivery, and continuous enhancement of diverse training and knowledge management programs, fostering a culture of continuous learning aligned with organizational goals.

Proven history of driving project completion while maintaining positive team interactions. I leverage analytics, AI, and lean processes to drive efficiency and insight across the company's global service delivery ecosystem. I respond to client demands for enhanced IT performance and digital transformation, contributing to the development and adoption of various automation assets and reporting global efficiencies. My experience includes providing immediate direction to tactical teams as people manager, performing roles where focus is on service strategy, client retention, and loyalty building; mentoring team members, and developing plans for continuous improvement, automation, and self-service opportunities to enhance customer experience.

• ITIL Foundations, Pending Certification, New Horizons, San José, Costa Rica
• Microsoft Excel Básico, Hewlett Packard Enterprise, San José, Costa Rica
• Microsoft Excel Intermedio, Hewlett Packard Enterprise, San José, Costa Rica
• Estadística en Microsoft Excel, Hewlett Packard Enterprise, San José, Costa Rica
• Finanzas en Microsoft Excel, Hewlett Packard Enterprise, San José, Costa Rica
• SharePoint Developer, Hewlett Packard Enterprise, San José, Costa Rica
• Preparing for Leadership, Hewlett Packard Enterprise, San José, Costa Rica
• ICAgile Certified Professional, Certiprof, San José, Costa Rica
• Scrum Fundamentals Certified (SFC), Certiprof, San José, Costa Rica
• Scrum Master Certified (SMC), Certiprof, San José, Costa Rica
• Microsoft Azure AI Fundamentals, Certiprof, San José, Costa Rica

• Microsoft Azure AI Fundamentals Microsoft [2024 11].
• Certified ScrumMaster (CSM) [2023 06].
• Scrum Fundamentals Certified Certiprof [2023 06].
• Agile Coach Certiprof [2023 06].
• Microsoft Excel Finance.
• Microsoft Excel Statistics.
• Microsoft Excel Intermediate.
• Microsoft Certified, Azure Fundamentals - Microsoft.
• ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.

• Proven Track Record of High Performance: Successfully delivered results in a fully remote environment for 4+ years, consistently exceeding expectations in productivity, leadership, and strategic initiatives.
• Self-Driven & Outcome-Oriented: Demonstrated ability to work autonomously while leading critical projects, optimizing processes, and driving measurable improvements without direct in-person supervision.
• Recognized for Remote Leadership: Earned consistent positive feedback from managers, peers and client for maintaining exceptional collaboration, efficiency, and problem-solving in a distributed work setting.
• Seamless Virtual Collaboration Across Global Teams: Led and supported cross-functional teams across multiple time zones, effectively managing knowledge-sharing, training, and operational initiatives using digital collaboration tools.
• Remote Work as a Competitive Strength: Leveraged adaptability, time management, and proactive communication to maintain high engagement, streamline workflows, and contribute to business success in a remote-first environment.