LEAH GERONES
CUSTOMER SERVICE
Quezon City,PHILIPPINES
Summary
To be a part of the institution where qualification hereby suit, as a dynamic flexible & effective asset can surely widen knowledge & ability to serve other people, and develop skills & capability in performing the task / responsibilities
Overview
2025
2025
years of professional experience
14
14
years of post-secondary education
Work History
Business Owner
LEIGH'S MAJIKA'S RTW TRADING
Quezon City
10.2020 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Established strong customer relationships through excellent communication and attentive service.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
EVENT ORGANIZER
Self Employed Services
08.2019 - 01.2020
- Coordinated schedules and timelines for events.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
Event Marketing Officer
ISLAND EXHIBIT EVENTS
5 2019 - 7 2019
- Making Calls & Answering Calls from Inquiries & information Regarding Job Fair, Inviting Companies to Join our Job Fair Events, Making reports & filing important documents in the office
Store Assistant ( Cellphone Repair & Accessories )
SELF-EMPLOYED
01.2017 - 12.2018
Sales Associate
SCALE-LINK AUTOMATION
07.2018 - 09.2018
- Making calls to promote our companies products and promos, Answering phone calls in professional manner
Store Assistant ( Cellphone Repair & Accessories )
SELF-EMPLOYED
04.2015 - 11.2016
Car Dealer ( 2nd hand)
VERSATILE INC.
- 03.2015
- Dealing with customers & assisting in their inquiries, Accepting phone calls about inquiries & promotions, Handling and assisting the clients regarding the information about cars
Dress Making / Event Organizer
SELF-EMPLOYED
01.2012 - 12.2014
Encoder
AGB NIELSEN MEDIA RESEARCH
11.2009 - 01.2010
- Encoding the time and the programs of the channels we handle, Handling phone calls in a professional manner, Handle and Secure all the information of the program
Sales Coordinator
BANCO DE ORO
02.2008 - 07.2008
- Handling and assisting the clients regarding the information about loans, Accepting loan application from clients, Respond to clients inquiries regarding their account, Answering phone calls in a professional manner, Upholds confidentiality at all times, Filing all various important documents, Maintains, monitor and order various supplies
Telephone Operator
ST. LUKES MEDICAL CENTER
07.2006 - 01.2007
- Transferring inside/outside local/international calls, Handle call inquiries regarding local/international calls, Upholds confidentiality at all times, Answering phone calls in a professional manner
Telemarketer
PLDT COMPANY
07.2005 - 12.2005
- Accepting complain calls from the subscribers, Making calls to promote our companies products and promos, Answering phone calls in professional manner, Upholds confidentiality at all times (Inbound/outbound Section)
Cashier / Receptionist
LET’S FACE IT SALON
03.2002 - 02.2005
- Handles preparation of daily tally sheet and physical inventory, Perform customer service assistance, Handles preparation of expense voucher, In-charge of depositing/withdrawing money in the bank, Handles monthly physical inventory, In charge of accepting payments from the customers
Cashier / Receptionist
RICKY REYES SALON
01.2001 - 12.2001
- In-charge of preparing the daily tally sheet and physical inventory, Perform customer service assistance, Handles preparation of expense voucher, In-charge of depositing/withdrawing money in/from the bank, Handles encoding of the daily transaction
Beauty Consultant (Perfumery Section)
SO NICE INCORPORATED
06.2000 - 12.2000
- Assisted the customers and gave them the best quality of service.
Sales Associate (Clothes and Apparels)
BYLOZ CLOTHING CORPORATION
06.1997 - 03.1998
- Assisted the customers and gave them the best quality of service.
Sales Clerk (Shoes Department)
THE LANDMARK CORPORATION
04.1996 - 09.1996
- Assisted the customers and gave them the best quality of service.
Sales Clerk (Men’s Underwear Department)
PLAZA FAIR DEPARTMENT STORE
06.1995 - 11.1995
- Assisted the customers and gave them the best quality of service.
Telemarketer ( Globe )
PTI TELESERVE COMPANY
12.2016
- Accepting complain calls from the subscribers, Making calls to promote our companies products and promos, Answering phone calls in professional manner
Education
AB Mass Communication -
LYCEUM OF THE PHILIPPINES
Manila 06.1998 - 04.2002
High School Diploma -
MANILA HIGH SCHOOL
Manila 06.1994 - 04.1998
AURORA A. QUEZON ELEMENTARY SCHOOL
06.1987 - 04.1993
Skills
25 Years of Strong Customer-Service Relation Experience
Customer service
Business planning
Business development
Verbal and written communication
Purchasing and planning
Phone
(02) 9545371, +63 917-8148062 / +63 922-9367462
Seminarsandtrainingsattended
- Pattern & Dress Making - PSCB Tesda Training Center (06/2017 - 12/2017)
- Photoshop and Web Design - Comchest Computer Training Center (11/2010 - 02/2011)
- Computer Programming - Infotech Computer Center (06/2010 - 08/2010)
References
- Ms. Collin Marie Almario, Sales Agent, Ford Corporation, Ford Balintawak Edsa, Quezon City, +63 917-3285537
- Mr. Mark John Manuel, CEO / President, M.J. Manuel Buiders, Inc., Odelco Subd., Quezon City, Tel.No. 63 916-7930810
- Mr. John Eric C. Dionisio, Sales Coordinator, Fortune Buddies Appliances, Meycauyan, Bulacan, +63 915-5191157
Personal Information
- Place of Birth: Manila, Philippines
- Citizenship: Filipino
- Date of Birth: 06/08/1976
- Marital Status: Married
- Religion: Born Again Christian
Timeline
Business Owner
LEIGH'S MAJIKA'S RTW TRADING
10.2020 - Current
EVENT ORGANIZER
Self Employed Services
08.2019 - 01.2020
Sales Associate
SCALE-LINK AUTOMATION
07.2018 - 09.2018
Store Assistant ( Cellphone Repair & Accessories )
SELF-EMPLOYED
01.2017 - 12.2018
Telemarketer ( Globe )
PTI TELESERVE COMPANY
12.2016
Store Assistant ( Cellphone Repair & Accessories )
SELF-EMPLOYED
04.2015 - 11.2016
Dress Making / Event Organizer
SELF-EMPLOYED
01.2012 - 12.2014
Encoder
AGB NIELSEN MEDIA RESEARCH
11.2009 - 01.2010
Sales Coordinator
BANCO DE ORO
02.2008 - 07.2008
Telephone Operator
ST. LUKES MEDICAL CENTER
07.2006 - 01.2007
Telemarketer
PLDT COMPANY
07.2005 - 12.2005
Cashier / Receptionist
LET’S FACE IT SALON
03.2002 - 02.2005
Cashier / Receptionist
RICKY REYES SALON
01.2001 - 12.2001
Beauty Consultant (Perfumery Section)
SO NICE INCORPORATED
06.2000 - 12.2000
AB Mass Communication -
LYCEUM OF THE PHILIPPINES
06.1998 - 04.2002
Sales Associate (Clothes and Apparels)
BYLOZ CLOTHING CORPORATION
06.1997 - 03.1998
Sales Clerk (Shoes Department)
THE LANDMARK CORPORATION
04.1996 - 09.1996
Sales Clerk (Men’s Underwear Department)
PLAZA FAIR DEPARTMENT STORE
06.1995 - 11.1995
High School Diploma -
MANILA HIGH SCHOOL
06.1994 - 04.1998
AURORA A. QUEZON ELEMENTARY SCHOOL
06.1987 - 04.1993
Car Dealer ( 2nd hand)
VERSATILE INC.
- 03.2015
Event Marketing Officer
ISLAND EXHIBIT EVENTS
5 2019 - 7 2019
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