Lee Jae Won
Seoul,Gwangjin-gu
Summary
Adept at enhancing guest experiences and ensuring safety, my tenure at companies like Lotte World showcases my ability to perform under pressure and maintain cultural awareness. Skilled in fostering positive relationships and proactively addressing needs, I excel in environments demanding top-tier customer service and safety consciousness, significantly improving guest satisfaction.
Overview
3
3
years of professional experience
Work History
Attractions Cast Member
Lotte World
06.2023 - 03.2024
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Nurtured a welcoming atmosphere for diverse guest populations through cultural sensitivity training application in daily interactions.
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
Receptionist
HSBC Global Banking And Markets
01.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
VIP Concierge
Shinsegae Department Store
12.2021 - 03.2022
- Improved overall guest satisfaction by anticipating needs proactively and offering personalized solutions for individual preferences.
Attractions Cast Member
E-world
04.2021 - 08.2021
- Built personal relationships with guests to promote positive experiences.
Restaurant Server
Ce Lieu
11.2020 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
Education
Diploma - Airline Service
Daewon College
Jecheon, South Korea02.2023
Skills
- Performance under pressure
- Safety awareness
- Cultural Awareness
Languages
Korean
Native language
English
Proficient
C2
Timeline
Attractions Cast Member
Lotte World
06.2023 - 03.2024
Receptionist
HSBC Global Banking And Markets
01.2023 - 06.2023
VIP Concierge
Shinsegae Department Store
12.2021 - 03.2022
Attractions Cast Member
E-world
04.2021 - 08.2021
Restaurant Server
Ce Lieu
11.2020 - 02.2021
Diploma - Airline Service
Daewon College
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