LEE JEONGYEON
Busan
Overview
5
5
years of professional experience
2
2
Languages
Work History
ground crew
ATS – Jin Air
05.2023 - 05.2025
- Checking customers travel documents travel documentation together with relevant identification to ensure compliance with governing bodies
- Checking customers into airline systems adhering to policies and procedures, issuing boarding passes and bag tags and identifying and processing dangerous goods.
- Manage overall airport service in case of flight disruptions, mis-connections and other passenger related disruptions.
Customer Experience Specialist
TDCX Bybit project
05.2022 - 12.2022
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Pre-sales Specialist
TDCX Google Ads project
10.2020 - 07.2021
- Communicates to customers via phone, email, or chat with clients and potential advertisers for any issues related to their interaction with the Google ads platform.
- Connect to customers with sales or customer service teams.
- Communicate with colleagues to ensure high-quality service for customers
Education
B.A. - French Literature and Language
Dong-A UNIVERSITY
Busan, Korea02.2018
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Namsung High School
Busan, Korea02.2013
Skills
Capable to work with a positive attitude and commitment to team work
Safety regulations compliance
Passenger assistance
Security awareness
Teamwork and collaboration
Disclaimer
I certify that I have furnished on this form are true and correct to the best of my knowledge and belief.
Section name
- Farm work in Gatton, Shepparton, Australia
- Pick peaches, apples, apricots, etc. on the farm, pruning, etc
Timeline
ground crew
ATS – Jin Air
05.2023 - 05.2025
Customer Experience Specialist
TDCX Bybit project
05.2022 - 12.2022
Pre-sales Specialist
TDCX Google Ads project
10.2020 - 07.2021
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Namsung High School
B.A. - French Literature and Language
Dong-A UNIVERSITY