Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Waitress

Lee YeunJu

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship.Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress

Josun Palace Hotel Lounge
02.2021 - 03.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.



Casher

Lounge Bar
04.2021 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Upsold additional products and services to customers, increasing revenue.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Buffet Server

Plaza Seven
01.2020 - 03.2021
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
  • Collaborated with kitchen staff to ensure timely replenishment of buffet items, minimizing wait times for guests.
  • Received consistent positive feedback from guests regarding my attentive service and friendly demeanor.

Education

High School Diploma -

Seoul Hotel Tourism College
Seoul
02.2020

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Safe Food Handling
  • Hospitality service expertise
  • Menu Recommendations

Certification

  • CS Leaders
  • Barista
  • Speech Instructor
  • Image Making Instructor

Languages

English, Korean
Native language

Timeline

Casher

Lounge Bar
04.2021 - 03.2023

Waitress

Josun Palace Hotel Lounge
02.2021 - 03.2024

Buffet Server

Plaza Seven
01.2020 - 03.2021

High School Diploma -

Seoul Hotel Tourism College
  • CS Leaders
  • Barista
  • Speech Instructor
  • Image Making Instructor
Lee YeunJu