Leonardo Diaz
Head Instructor
Suseong-gu,27
Summary
Accomplished Head Instructor at Chungdahm Learning Institute, adept in onboarding and managing new instructors, significantly enhanced both workplace harmony and student engagement. Leveraged teaching strategies and conflict management skills to foster professional development and streamline operations, achieving higher retention and satisfaction rates. Expert in mentoring and staff training, driving continuous improvement and operational efficiency.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
Head Instructor
Chungdahm Learning Institute
06.2017 - Current
- Managed a team of 3 - 4 native English teachers, both in the classroom and administratively to ensure teachers' yearly contracts and vacations were satisfied.
- Helped to maintain a student body of between 61 and 112 students throughout the year, as well as the appropriate staff to support the ever changing number of students.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Coordinated intra-office communications between Korean staff and non-Korean staff to facilitate a more cooperative work environment.
- Assisted in efforts to maintain continuity of office operations by creating training materials for staff whenever an administrator left the company.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Assessed student progress regularly through quizzes, tests, and informal assessments, adjusting instruction as needed to ensure mastery of content.
- Integrated technology tools such as touch screen tablets and online resources into daily lessons for greater student engagement.
- Streamlined curriculum development process, resulting in more engaging and effective lessons for students.
- Coordinated after-school tutoring sessions for struggling students, leading to increased comprehension and higher test scores.
Assistant Store Manager
Gamestop
02.2013 - 03.2014
- Supervised and evaluated staff of 12 to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Loss Prevention Manager
Target
07.2007 - 08.2012
- Helped to reduce store annual shrinkage by approximately 50% through staff training in loss prevention best practices as well as strategic deployment of loss prevention resources.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Collaborated with law enforcement to report crime and suspicious activity.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
- Developed comprehensive emergency response plans for various scenarios, enhancing overall safety within the store premises.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Amphibious Assault Vehicle Crewman / Crewchief
United States Marine Corps Reserve
07.2005 - 07.2010
- Improved overall vehicle performance through diligent maintenance of engines, transmissions, suspension systems, and electrical components.
- Strengthened crew cohesion through effective communication during high-stress situations.
- Demonstrated adaptability by efficiently operating under diverse leadership styles in a variety of command structures.
- Assisted in training new crew members on AAV operations, contributing to the overall proficiency of the company.
Education
Bachelor of Arts - History
University of Richmond
Richmond, VA 01.2015 - 05.2017
Associate of Arts -
Brightpoint Community College
Midlothian, VA 02.2011 - 11.2014
Skills
Teaching strategies
Mentoring Teachers
Continuous professional development
Recordkeeping
Cultural Sensitivity
Communication Management
Scheduling
Conflict Management
Talent management
New Hire Orientation
Staff education and training
Languages
English
Native language
Spanish
Intermediate
B1
Korean
Beginner
A1
Interests
History
Music
Reading
Mental Health
Timeline
Head Instructor
Chungdahm Learning Institute
06.2017 - Current
Bachelor of Arts - History
University of Richmond
01.2015 - 05.2017
Assistant Store Manager
Gamestop
02.2013 - 03.2014
Associate of Arts -
Brightpoint Community College
02.2011 - 11.2014
Loss Prevention Manager
Target
07.2007 - 08.2012
Amphibious Assault Vehicle Crewman / Crewchief
United States Marine Corps Reserve
07.2005 - 07.2010
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