Lola Velichkovsky
Delray Beach
Summary
Internationally experienced professional skilled in evaluating and improving healthcare admissions processes in order to increase ROI. Detail-oriented information specialist with over three years of experience in healthcare coordination and quality assurance, specializing in data management and system optimization. Experienced in ambiguous settings where independent creation of foundational operational systems was necessary in order to raise and maintain KPIs. Bilingual in Russian, with exceptional interpersonal skills to ensure progress and collaboration in a team setting. Skilled in navigating international and multicultural environments, bringing a global perspective to problem-solving and teamwork.
Overview
4
4
years of professional experience
Work History
English Teacher
Dongrami Fastrack International
02.2024 - Current
- Designed thirty-six lesson plans and analyzed performance data to tailor instruction and improve classroom dynamics
- Implemented tracking tools to monitor progress for twenty students and collaborated with staff to share insights and optimize educational outcomes
- Communicated student progress and areas of improvement to client-facing team members
Lead Client Care Coordinator
Zinnia Health
08.2022 - 01.2024
- Acted as a Subject Matter Expert in managing logistics and client admissions, optimizing workflows for thousands of clients while using Salesforce CRM
- Collaborated with cross-functional teams to identify process improvement opportunities, enhancing operational efficiency for three different departments
- Established an operational process for our off-shore team, which raised their KPIs and ensured that call conversion rate remained consistent
- Created and maintained detailed reports in Salesforce dashboards, as well as other systems, ensuring data integrity
- Led the development of medical record documentation processes, improving accessibility and accuracy for healthcare providers at over fourteen different treatment facilities
Quality Assurance Analyst
Caesar Capital
06.2021 - 07.2022
- Compiled and analyzed quantitative and qualitative reports using Excel and Google Sheets for hundreds of agent phone calls, supporting operational decision-making processes
- Developed and enforced documentation systems to maintain data integrity within the EMR (KIPU) system for thousands of clients
- Collaborated with team members and agents to identify system improvements and enhance reporting capabilities, fostering better business performance
- Led meetings with agents to improve KPIs for twenty-person team
Education
Bachelor - Applied Linguistics
Georgia State University
Atlanta, GeorgiaGoogle Data Analytics Certificate -
Coursera
08.2023
Skills
- Excel
- Google Sheets
- SQL
- R
- Tableau
- Dashboards and Reporting
- Pivot Tables
- Salesforce
- Kipu
Languages
English
Native language
Russian
Proficient
C2
Timeline
English Teacher
Dongrami Fastrack International
02.2024 - Current
Lead Client Care Coordinator
Zinnia Health
08.2022 - 01.2024
Quality Assurance Analyst
Caesar Capital
06.2021 - 07.2022
Bachelor - Applied Linguistics
Georgia State University
Google Data Analytics Certificate -
Coursera
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