Louisa M Y Tse
Summary
Capable of establishing competitive structures, overachieved sales target, managing large customer load and seeking out new leads with independent and hardworking approach. Friendly, motivated and hardworking team player.
Overview
23
23
years of professional experience
Work history
Assistant Vice President
China Citic Bank International Limited
, Hong Kong
2023.09 - Current
- Developed key operational initiatives to drive and overachieved 120% in 2023.
- Reviewed, identified and prioritized strategic initiatives to provide comprehensive support to senior leadership.
- Maintained customer satisfaction with quick and professional handling of product returns and customer expectation.
- Maintained calm demeanour and professionally managed issues in busy, high-stress business situations
Account Manager
Miramar Travel UK
Central London, Uk
2023.02 - 2023.09
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Conducted market and competitor analysis to identify growth opportunities.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
Assistant Vice-President
China Citic Bank International Limited
, Hong Kong
2018.09 - 2022.05
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
Senior Insurance Specialist
Standard Chartered Bank
2011.09 - 2018.09
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Maintained a proven track record in individual and team sales target, overachieved 150% sales target annually and top tier sales role model
- Delivered end-to-end KYC onboarding lifecycle service for new customers.
Senior Premier Relationship Manager
HSBC
2001.04 - 2011.04
- Performed banking, business administration and financial tasks to guarantee excellent service for clients
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Upheld strict confidentiality protocols with client details and all KYC controls and ECDD reviews
Education
Bachelor of Science - Social Sciences
Chinese University of Hong Kong
Skills
- Strong Communication Skills
- Professional presentation skill
- Good teamwork passion
Languages
English
Fluent
Chinese (Cantonese)
Native
Mandarin
Advanced
Timeline
Assistant Vice President
China Citic Bank International Limited
2023.09 - Current
Account Manager
Miramar Travel UK
2023.02 - 2023.09
Assistant Vice-President
China Citic Bank International Limited
2018.09 - 2022.05
Senior Insurance Specialist
Standard Chartered Bank
2011.09 - 2018.09
Senior Premier Relationship Manager
HSBC
2001.04 - 2011.04
Bachelor of Science - Social Sciences
Chinese University of Hong Kong