Loveleen Bansiwal
Pocheon
Summary
Highly proactive manager with 3 years of experience in team leadership in Fintech industry.
Background includes management ,sales and customer service in fast-paced settings.
Skilled in providing team members with the leadership, support, guidance and motivation to succeed.
Excellent multitasking and communication skills.
Overview
5
5
years of professional experience
Work History
Corridor Lead Manager
SentBe
03.2021 - Current
- Escalate issues, keep informed, advise, receive guidance and instructions
- Provide reports, data and analysis to the higher level
- Participate in discussions and decisions regarding team performance
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by developing and implementing effective support policies and procedures.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Increased customer engagement through the creation of compelling social media content and strategies.
Intern
SentBe
06.2020 - 02.2021
- Provided customer support over calls
- Answered customer queries via emails
- Assisted Marketing team for growing market
Corporate Sales Intern
Wirebarley
11.2019 - 03.2020
- Conduct research on target market
- Make calls and send emails for market engagement
- Update records
- Attend meetings, and help maintain client relationships, among other tasks.
Sales Intern
E9pay Remittance
10.2018 - 10.2019
- Monitored competitor activities and pricing strategies to compare performance.
- Provided product and technical support to customers.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
Education
MBA - Business Administration, South Korea
Sejong University
Seoul, South Korea02.2020
Bachelor of Science - Computer Science
Mukand Lal National College
India02.2017
Skills
- Business Intelligence Gathering
- Quality Control Management
- Resources Allocation
- Budget Analysis
- Staff Management
- Problem-Solving
- Customer Service
- Team building
Hobbies
Dancing
Interacting with people
Languages
Hindi, Punjabi
Native language
English
Proficient
C2
Korean
Beginner
A1
Timeline
Corridor Lead Manager
SentBe
03.2021 - Current
Intern
SentBe
06.2020 - 02.2021
Corporate Sales Intern
Wirebarley
11.2019 - 03.2020
Sales Intern
E9pay Remittance
10.2018 - 10.2019
MBA - Business Administration, South Korea
Sejong University
Bachelor of Science - Computer Science
Mukand Lal National College
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