Luke Matthew Gogo

Work History

US Army

04.2019 - Current

Investigated customer complaints to identify cause of malfunctions.
Serviced hydraulic systems, changed and topped off fluids and completed maintenance inspections.
Assisted in recovery of over 150 damaged or disabled vehicles during training exercises and missions, minimizing downtime.
Ensured safe operation of vehicles through meticulous inspections and adherence to safety protocols.
Read and followed technical documentation to complete accurate repairs.
Troubleshot vehicle faults and successfully operated heavy diesel equipment.
Implemented tracking systems utilizing Microsoft Excel to monitor parts inventory and transactions to reduce discrepancies.
Received commendations from leadership for exceptional problem-solving abilities in diagnosing complex mechanical issues on various vehicle types; rated 1 out of 7 leaders on shop floor.
Delegated and supervised vehicle maintenance team for over 200 restorations and corrective actions towards deficiencies located.

Bank Of Guam

03.2018 - 03.2019

Tracked and processed customer account requests and applications.
Provided prompt resolution of customer issues, demonstrating commitment to exceptional service standards.
Assisted teller team of new and existing customers at facilities main counter.
Balanced out company vault daily requiring counting over $400,000 of monetary value and/or currencies
Utilized analytical skills to evaluate potential risks associated with each new account application.
Presented new and additional products and services to existing customers.
Assisted in training new employees on company policies, procedures, and software systems related to new accounts.

Docomo Pacific Guam Headquarters

01.2017 - 02.2018

Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
Assisted with implementation of new systems or upgrades, contributing to efficient operations within Accounts Receivable department.
Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
Participated in month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements of over $100,000 in revolving debt per month

Docomo Pacific Guam Headquarters

07.2016 - 12.2017

Tracked customer service cases and updated service software with customer information.
Responded proactively and positively to rapid change.
Responded to customer requests for products, services, and company information.
Promptly responded to inquiries and requests from prospective customers of daily quotes of 20 customer complaints.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided coaching and mentoring to new hires, contributing to their successful integration into our team; implemented discrepancy training session that is required upon new hire training
Assisted with implementation of customer service discrepancy department; additional responsibility aside with two representatives designated