Madison Love
Head Teacher/ Assistant Manager
Los Angeles
Summary
Meticulous Customer Service and Management professional with strong background in customer service environments, both domestic and abroad. Adaptable, patient and enthusiastic individual with exceptional listening and deescalation skills. Devoted to delivering quality service and exceeding expectations. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Head Teacher
Forest Hill Songdo
Songdo, Incheon
03.2022 - 02.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Supported newly hired teachers by training and mentoring on classroom management, lesson planning and activity organization.
- Cross-trained existing employees to maximize team agility and performance.
- Completed daily reports on student attendance and disciplinary performance as well as staff performance and progress towards goals.
- Handled parent complaints, resolved issues and adjusted school policies to meet changing needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Teacher
Forest Hill Songdo
Songdo, Incheon
08.2018 - 02.2023
Student Teacher
UCLA Krieger ECE
Los Angeles, CA
03.2016 - 03.2018
Front End Courtesy Clerk
Ralphs
Los Angeles, CA
02.2016 - 06.2016
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise.
- Conducted one-on-one training with new employees to teach various store procedures.
- Responded to customer calls to answer questions about products and services.
- Employee of the Month (March 2016, April 2016, May 2016)
Front Desk Agent
UCLA Hedrick Court
Los Angeles, CA
10.2014 - 06.2015
- Acquired in-depth knowledge of surrounding area to offer guests and residents with information about dining, entertainment, and shopping options.
- Greeted visitors and residents upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process move-ins, move-outs, and guest stays.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Employee of The Month (November 2014, January 2015, April 2015, May 2015)
Education
Bachelor of Arts - English
University of California, Los Angeles (UCLA)
Los Angeles, CA 10.2014 - 03.2018
Skills
Group and individual instruction
undefinedTimeline
Head Teacher
Forest Hill Songdo
03.2022 - 02.2023
Teacher
Forest Hill Songdo
08.2018 - 02.2023
Student Teacher
UCLA Krieger ECE
03.2016 - 03.2018
Front End Courtesy Clerk
Ralphs
02.2016 - 06.2016
Front Desk Agent
UCLA Hedrick Court
10.2014 - 06.2015
Bachelor of Arts - English
University of California, Los Angeles (UCLA)
10.2014 - 03.2018
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