VisualBasic
Mahammad Mammadov
I.T. SPECIALIST
Seoul
Summary
Adept IT Specialist with a proven track record at the US ARMY, enhancing system efficiency and user satisfaction through strategic IT infrastructure upgrades and robust cybersecurity measures. Skilled in network administration and excelling in customer service, successfully implemented cost-saving strategies, reducing IT expenses by 20%. Strong analytical thinking and proactive problem-solving ensure optimal system performance and reliability.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
IT Specialist
US ARMY
04.2009 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Regularly reported on IT department''s progress towards established goals, highlighting successes as well as areas in need of improvement for continuous process refinement and optimization.
- Spearheaded technology refresh initiatives ensuring that outdated equipment was replaced by more modern, efficient alternatives leading to improved overall system performance and user satisfaction.
- Reduced downtime by proactively identifying potential issues before they escalated into major problems through regular system checks and analyses.
- Ensured seamless communication between team members, coordinating IT support efforts across departments.
- Maintained detailed documentation of IT infrastructure configurations, modifications, and repairs for future reference and compliance purposes.
- Evaluated emerging technologies for potential integration into existing workflows based on best-fit analysis considering factors such as budget limitations or compatibility with other tools being used at the time.
- Implemented effective cost-saving strategies for IT resources purchase by negotiating vendor contracts and bulk purchasing discounts whenever possible.
- Established secure remote access capabilities allowing employees working offsite continued productivity during times where physical presence was impractical or impossible due to external circumstances.
- Assisted with recruitment efforts for new IT personnel by conducting interviews and assessing applicant skillsets against current departmental needs.
- Provided exceptional customer service when addressing end-user concerns or issues related to technology usage within the organization.
- Optimized server performance through routine maintenance, backups, and troubleshooting efforts.
- Designed custom database solutions for efficient data storage and retrieval, tailoring each solution to meet unique organizational needs.
- Assisted with change management processes associated with the rollout of new software applications or updates, clearly communicating expected impacts on end users and providing necessary support during the transition period.
- Developed comprehensive disaster recovery plans to minimize the impact of unforeseen events on critical business operations.
- Enhanced cybersecurity measures with regular system scans, updates, and threat monitoring.
- Managed technical inventory including hardware, software licenses, and warranties to ensure timely upgrades and replacements as needed.
- Collaborated with interdepartmental teams on large-scale technology projects, ensuring successful implementation and adoption of new systems.
- Improved network efficiency by implementing new software and hardware solutions.
- Streamlined IT processes for enhanced productivity, developing standardized procedures and protocols.
- Conducted staff training sessions to boost technology skills and increase user proficiency in various applications.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed network traffic and performance metrics to optimize system performance.
- Researched and recommended new technologies and strategies for improving system performance.
- Implemented and maintained virtual private networks.
- Maximized system availability through development and testing of contingency plans.
- Identified and resolved network congestion issues and bottlenecks.
- Performed network security design and integration duties.
- Developed and documented network policies, procedures and standards.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Evaluated software products to determine compatibility with existing systems.
- Led server infrastructure development, quality assurance, staging and production systems.
- Devised scripts and automation tools to improve system efficiency.
Security Officer
SECURITAS
FAIRFAX, VA
01.2012 - 05.2013
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Education
Associate of Science - General Studies
COCHISE COLLEGE
SIERRA VISTA, AZ 01.2020 - 06.2022
133 CREDIT HOURS - Cyber Security
UNIVERSITY OF ARIZONA
TUCSON, AZ 01.2021 - 01.2025
Skills
Network administration
Troubleshooting
Application installations
IT troubleshooting
Remote support
IT asset management
Help desk support
Wireless networking
Information assurance
System troubleshooting
Application support
Software configuration
Hardware installation
Desktop support
Operating system deployment
Patch management
Incident response
Network security
Server maintenance
IT documentation
End-user training
Mobile device management
VoIP systems
Virtualization technologies
Cybersecurity management
Disaster recovery planning
IT project management
Customer service
Software installation
Ticket management
Technical issues analysis
Service support
Data entry
Complaint resolution
Customer service expert
Decision-making
Technical troubleshooting
Issue escalation
Product knowledge
Verbal and written communication
Active listening
Network configuration
Hardware troubleshooting
Network diagnostics
Issue troubleshooting
LAN/WAN
Hardware diagnostics
Appointment scheduling
Analytical thinking
Ticket support system management
Product troubleshooting
Data recovery
Hardware upgrades
Account management
Technical support
Microsoft outlook
Call center operations
TCP/IP
Software diagnosis
Security protocols
Windows 10
Performance testing
CCTV monitoring
Access control
Crime prevention
Emergency management
CCTV surveillance
General security
Emergency response
Visitor tracking
Report writing
Staff management
Document management
Personnel screening
Incident reporting
Investigation documentation
Metal detector operation
Stationary surveillance
Threat management
Arrest procedures
Patrol operations
Accomplishments
- Promoted to Senior Help Desk after 6 months of employment.
- Supervised team of 6 staff members.
- Achieved good results by completing surveys on existing systems with accuracy and efficiency at Strategic military sites.
- Completed intensive training in database fundamentals and software engineering.
- Worked at strategic US government sites fro over 5 years.
Software
PhP
Linux
SQL
QTP
Python
HAMLE
HTML
C
SAS
RUBY
RAILS
SINATRA
Certification
SECURITY+ Training - [2024]
Timeline
133 CREDIT HOURS - Cyber Security
UNIVERSITY OF ARIZONA
01.2021 - 01.2025
Associate of Science - General Studies
COCHISE COLLEGE
01.2020 - 06.2022
Security Officer
SECURITAS
01.2012 - 05.2013
IT Specialist
US ARMY
04.2009 - Current
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