Mahrez Bouamra
Customer Support
Goege
Summary
Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
3
3
Languages
Work History
Worker
Plasterboard Construction
05.2018 - 08.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
agent/cassier
cyber café
01.2019 - 05.2020
- Computer maintenance
- PC assembly/repair
- Photo/video editing
- Office automation (Word/Excel)
- Advised customers about new products and assisted customers in determining best Computer parts for needs.
- Processed customer orders quickly and accurately for timely delivery.
- Verified and improved quality standards by analyzing customer service metrics.
Technicien
Tunisie Telecom
05.2020 - 09.2020
- Network installation
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Completed job reports and logs immediately following service calls.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Content Moderator
Concentrix
05.2022 - 12.2022
- Filtered Images from livestreams made by Tiktok creators
- Filtered videos that contains mature content and not advised for children
- reviewed bad comments and graphic pictures
- made sure of underage consumers to have an experience without graphic content
Shipyard Building
Hanwha
11.2023 - 12.2023
- Completed daily walk-through of property and verified aesthetically pleasing environment with fully functioning equipment and amenities.
- Responded to requests for building use and escorted external visitors to appropriate spaces.
- Submitted facility evaluations and cost estimates for maintenance and repair issues to senior management.
- Trained building and maintenance personnel and equipped team with necessary supplies and budget to perform jobs with excellence.
Education
High School Diploma -
Lyceé El Amal
04.2001 - 01.2019
Skills
Office automation (Word/Excel)
Portrait drawing
Photo editing (photoshop, Illustrator, After effects)
Video editing (Adobe Premiere)
Customer Relations
Production Support
Computer Assembly and repair
Network and computer Troubleshooting
Timeline
Shipyard Building
Hanwha
11.2023 - 12.2023
Content Moderator
Concentrix
05.2022 - 12.2022
Technicien
Tunisie Telecom
05.2020 - 09.2020
agent/cassier
cyber café
01.2019 - 05.2020
Worker
Plasterboard Construction
05.2018 - 08.2018
High School Diploma -
Lyceé El Amal
04.2001 - 01.2019